Loading...

About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems experienced - apart from some confusion as to the billing - but that was swiftly cleared up.

Service

Everything was explained to me fully and the mechanic was extremely helpful and kept in touch with me which was very reassuring.

Service

Polite and efficient.

Service

As above

Service

The service department did not have the parts needed for my car despite my calling them prior to my appointment and informing them of the MOT recommendations. They then told me I had to return in 14 days to have the work carried out. Which I can't do

Service

Despite being back 3 times to get this issue fixed I received no apology for not finding the issue sooner. This would have gone a long way to improve the customer experience

Service

Poor customer service and after sales

Service

The new BMW ACE 2.0 dash cams were not explained,Genius didn't understand them at all. The car was off road for a week ( not only the dash cams of course and was agreed) but it was handed back unwashed and new front dash cam left on drivers seat

Service

All jobs carried out ontime

Service

It was a simple job of replacing an earth strap on the rear hatch back but took over an hour and a half, it should have been fifteen minutes. A car that arrived for an MOT at the same time was completed well before mine. Very poor.

Service

See above

Service

Efficient

Service

What can you say it's a Service.

Service

Very nice staff the car was ready in couple of hours.

Service

Efficient and friendly service. Problem was fixed first time.

Service

Good communication - well looked after.

Service

Long history of issues. See separate letter to Chandlers and BMW UK. Third time in for same fault. Asked service manager to show me fault had been fixed before driving off this time. And it hadn't. Do you even check car has been fixed!

Service

Tyres needed reinflating only days after service. Could not have been checked at service

Service

Unable to fit after market OEM part due to a lack of knowledge around this part and some confusion over parts. Parts manager very helpful at finding a resolution and I can not fault Sean Butterstone on this.

Service

Did the job in a very satisfactory way

Service

There is an on going issue with balancing my wheels and they are so much better but still need tweaking. This is after four new tyres and a new wheel. Phil your tyre man is brilliant though and very helpful throughout this problem.

Service

Service & MoT carried out and a video provided showing tyre wear etc.

Service

I was very satisfied ,seemed very friendly which makes the difference

Service

everything done as requested but nothing added

Service

My appointment was on time and my needs catered for.

Service

As previously answered. Always very helpful.

Service

All went like clockwork even down to the walker extraction

Service

Completed with no fuss

Service

good communication and timing

Service

The work carried out was expensive, but the overall experience was very good. The wash and vacuum was very welcome.

Service

Consistent and good service

Service

Excellent attention and service

Sales

If I could rate 6 stars I would. This experience has been the best customer service that I have ever had and the salesman is an asset to the company. Alex Hoad was amazing and carried himself with fantastic professionalism.

Sales

Very nice people to deal with

Sales

As above, made process very easy.

Sales

Great service from Chandlers worthing

Sales

I was made to feel welcome when I rang or visited the dealer and was kept informed during the building and delivery of my new car.

Sales

Salesman kept me updated throughout.

Sales

Very satisfied with all aspects of the buying and delivery of the car. The experience was made so much easier because of the friendliness and helpfulness of the staff.

Sales

Professional throughout!

Sales

The salesman did not give the hard sell and made the whole process very simple. At no time did I feel under pressure and I felt in control at every point.

Sales

My husband took out a lease on an X3 in January, and although Worthing wasn't our nearest centre, we decided to return there in March when I needed a new car.

Sales

The whole team were professional and nothing was an issue.

Sales

Loved the email progress updates on my car build. Also the info on other BMW services was useful. On the day of collection my car looked amazing in the showroom , all ready to drive way. Car was delivered earlier than expected too!

Sales

Helpful and knowledgeable

Sales

Excellent, friendly and efficient service.

Sales

BMW chandlers of Worthing made the whole process extremely easy and stress free

Sales

Very satisfactory experience

Sales

Everything was done with ease and very helpful.

Sales

The salesman Warren Baker was particularly good. He has been instrumental in my purchases of three new BMWs

Sales

I found the purchase and delivery very efficiently done. In particular I found Daniel Crittall an extremely professional person to deal with, he was knowledgeable, informative all with a pleasant manner