Comfortable lounge area plenty of drinks polite staff.
All aspects were handled to my satisfaction
This is what I think as stated in previous answer
Great service and experience
The problem I had was quickly diagnosed and I was kept informed of the work necessary without delay and appraised of the likely cost immediately. Parts were ordered and work was completed the following day. All done efficiently. Staff excellent.
I had to re-set radio, phone etc and would have appreciated help doing this.Would have been full marks if had help or been asked if I needed help.
See above - great service by all concerned - ridiculous price
Can't fault the service delivery
Did what we agreed and car delivered back valeted
Service was good but expensive My trip to sales was very disappointing Staff member boasted about being a top sales member I registered my interest in changing my car by 31/3 . He promised to get back to me . 2 weeks later still no contact
See above - I never give 10's on principle by the way
All went very well. Service completed in the expected time. Only minor hiccup was that I asked for an early collection of my car and it was not noted. My car was collected right at the end of the 8-11.30 time slot.
Great staff. Efficient service.
Prior to purchasing my used BMW from Chandlers last year they carried out refurbishment of all four alloy wheels. There is now corrosion on the wheel face. I was told this was out of warranty by service, the sales team are hoping to rework the wheels
The two problems I came in to get fixed havent been fixed.
Service carried out ok
Did what they said, at price quoted
Could not be better
Job done on time and car cleaned
Service /MOT carried out quickly and efficiently
What is there to say. Passed MOT and came out as new.
The new environment is just great and business like but still a relaxing experience for the customer. Love the display of new cars and the ease of parking. Everything in one place is a great improvement for the customers compared to the old site (s).
Nothing to fault.
My car passed its mot
The service worked out well
The car collection was prompt, courtesy video useful and it came back on time nicely valeted
All done efficiently
Excellent customer service
Car taking in on time, service done and one very clean and tidy car on completion.
Friendly staff with professional approach
Only new tyres fitted but Phil, the tyre man, did an excellent job.
Customer service was excellent
No problem at all
a great team at worthing.
Kept me reassured and managed t solve the issue with the car in a reasonable time
Car came back looking wonderful and was driving better
It took almost three weeks to obtain and fit the wiring loom to my vehicle.
Car was collected as promised and although there was a surprise major problem with it , it was all dealt with efficiently.
The car was serviced and ready when expected and updates were provided throughout the day
Very througher with the work and safety check and very polite also a great video of things to put right
Seen quickly and polite staff.
I am losing confidence that your workshop has the expertise to fix a complex BMW car (Which they all are now) without having to contact Germany for help.Even the fault mine had it should have been diagnosed faster. All cars have catalytic converters
Chandlers are trying to sort the problem
The service from the entire team at Chandlers is second to none. They are the only company I trust with my car.
Car collected promptly, serviced, cleaned and returned as expected
Friendly, courteous and prompt attention
Part of the service there was a control upgrade as a result of which I appear to have lost all my profile settings. Resulting in having to reset my seat, mirrors and many other settings. This was very disappointing.
I was told by the parts department that it would take one and a half hours to install the the portable sat nav, 2 hours later I was told that it should be ready in another 2 hours. I then had to return the next day to have the maps installed.
Prompt, efficient and courteous
it would have been Completely satisfied, if the afore mentioned problem had not occurred
Very professional and competent.
The servicing element was very clear and communication good!My only recommendation to improve is the quality of car cleaning, I know this is a free benefit but like the brand this should be a premium finish and was poorly completed.
My was in from the night before an still not done by 3 30pm next day although this is the first time in many years I have ever been unhappy
All works carried out as asked, on time and car cleaned.
Very good, but expensive compared to others for the tyres.
Very efficient personnel on reception who dealt with the book-in matters quickly for service and wheel refurbishment. The new premises are very impressive.
It would have been completely satisfied if car wash and hoovering after the service were more careful and with attention to details - unfortunately I found quite obvious spots in my car that were missed during the cleaning.
They sorted out the problem on the car and it was presented in a nice clean condition upon its return to me.
Very personable service personnel and surroundings
They fixed a minor problem on my recently purchased used BMW with no quibbles
The staff were excellent. A gentleman came out on a test drive. They dealt with it efficiently and I was pleased. But I was shocked that I had this problem and had to spend £500 having the whole dashboard removed to correct loose fittings
Good service - although the repair is too expensive so I will have to make do
Work I asked to be completed was done in a timely manner. My only gripe is there was a problem and the service was done first. If I had chosen not to have the work done then what would of the point been of the service.
As I said above customer service is superb.
Very good no problems
car cleaned this time but not very well
We had to wait a considerable time for the prepares to be completed due to complications, however, we were constantly updated, and well looked after by the receptionist.
See above the car came back with a fault and has had to go back again today to be fixed (7/2/2018)
The service booklet was not in the documents when i bought the car and was subsequently charged £14 to replace it which was slightly annoying
Did what I expected
See comments above and:Telephone response from BMW very poor. Five calls requesting call back not acted upon. On one of these the person I spoke to was in BMW Hailsham rather than BMW Worthing (Rustington),
Welcoming, efficient service,Flat tyre changed under guaranty, very good service no waiting.
See previous answer
I had a problem and they solved it quickly and efficiently
vehicle picked up and delivered back well in the timing perameters given
They are always reliable - and do what they say.
Because of the service I get from Ian Griffin and the friendliness of the other staff
As previously, very efficient and hassle free on the day
Great service advisor Chris
Fast efficient service and very accommodating
All elements to a high standard
Every effort was made to make this a pleasurable experience
Great car and great service
As said, lovely show room, the car is faultless and so are the staff members!
Friendly and welcoming approach by the sales staff, and listening to my requirements and giving me good advice on my decisions. Example recommending a BMW 340i thus drawing less attention to it by various people instead of an M3.
Everyone was very helpful.
From the point we walked in the showroom was clean very well presented- staff very welcoming and friendly.
Extremely satisfied with the car. The whole experience was exceptional from start to finish. I would like to thank Andrew Harding and Stuart Adsett for their fantastic help with my purchase.
Customer service very good. Salesman very helpful.
very pleased with the attention from your sales executive.
Sales Executive Daniel excellent.
Very good and informative assistance through the whole purchase and delivery process with the added bonus of the car unveiling!
Daniel was an excellent salesman. We test drove the x1 and x3, decided on the x1, he then arranged everything including keeping the car for a week as we were unable to pick it up. His explanation of the new care was excellent.
As my vehicle was the new model Warren was happy to spend time showing me how to work all the new features, set my phone up, programed some of the things in my sat nav, etc.
Everything went well. Staff were always on hand and made you feel relaxed.
With a Premium Car came a Premium Service! Our BMW Sales Executive was superb throughout. After the initial order I made several enquiries & probably as many changes over the next few weeks, all handled with absolute professionalism.
Friendly and helpful staff. Efficient processing of paperwork.
Generally an wonderful experience and confidence in all the staff I came into contact with.
My local dealer, Chandlers of Worthing, was very helpful, but problems with another part of the organisation, Barons of Borehamwood, spoiled my overall experience.
On inspection we did find some scratches on the rear bumper. This was dealt with efficiently by a new bumper being ordered and fitted approx 6 days later. A vehicle service plan was given by way of service recovery which was a very much appreciated
Very smooth service. Staff so helpful and informative.
See above. Nigel was very patient and understanding of our requirements. He showed us the different options and outlined the benefits of each. The transaction was completed with no hiccups and very smoothly. Happy customer!
As you expect from a new, was well present when got it