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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tyres needed reinflating only days after service. Could not have been checked at service

Service

Did the job in a very satisfactory way

Service

Unable to fit after market OEM part due to a lack of knowledge around this part and some confusion over parts. Parts manager very helpful at finding a resolution and I can not fault Sean Butterstone on this.

Service

There is an on going issue with balancing my wheels and they are so much better but still need tweaking. This is after four new tyres and a new wheel. Phil your tyre man is brilliant though and very helpful throughout this problem.

Service

Service & MoT carried out and a video provided showing tyre wear etc.

Service

I was very satisfied ,seemed very friendly which makes the difference

Service

everything done as requested but nothing added

Service

My appointment was on time and my needs catered for.

Service

As previously answered. Always very helpful.

Service

Completed with no fuss

Service

All went like clockwork even down to the walker extraction

Service

good communication and timing

Service

The work carried out was expensive, but the overall experience was very good. The wash and vacuum was very welcome.

Service

Consistent and good service

Service

Polite & good service

Service

Everyone is all friendly, welcoming, and professional. Very informative and keep you up todate

Service

Prompt attention

Service

1st service person I saw tried to tell me I would need to wait all day as I required a diagnostic test. Implied I should have known they took all day when I expressed surprise

Service

I was not expecting to pay for the MOT failure fix as should have been covered by my used car warranty

Service

I got a video health check of the car up on the ramp. that sort of touch is priceless. thank you so much.

Service

helpful,relaxed way to do buisness...

Service

Service was perfect but unfortunately;y the car had a fault with one of the electric seats - not good for a brand new car.

Service

I received the service I expected and some

Service

I'd booked my car for first MOT & check. I delivered my car at 8am as requested and was told it would take 90 mins. Then told two new tyres needed, which I agreed and with a new time of 11am. Car not back until 1pm as wrong tyres ordered, again!

Service

Excellent service quality. However, I was disappointed that my concerns about rusty hubs could not be dealt with under warranty. I was told this was a common fault and 'normal'. I find this disappointing on a one year-old car that cost £25k.

Service

You have gone out of your way to get a fault on my radio unit repaired free of charge

Service

Flexible with timings for drop off and collection. Easy process re getting courtesy car. Kept me in touch during the day and the video of the work is excellent.

Service

Very positive experience

Service

No issues

Service

All the staff at Chandlers are polite and friendly

Service

A bit surprised the tyre pressures were not reset as warning showing on dashboard

Service

Not kept waiting quick and prompt service

Service

it was MOT but slight mix up with appointment

Service

I was completely satisfied

Service

Service great

Service

Efficient prompt service.

Service

All good although a slight problem with the timing of arrival (I was told 11.00 and when I arrived your team reckoned I was too early). Credit to the staff- I only had to wait 30/35 minutes longer than I'd planned for.

Service

Team always attentive and friendly

Service

Very thorough and delivered with care

Service

Polite staff nice showroom could have cleaned it a bit better. The Technician Sent a video but spoke too fast needs to speak slower

Service

9 times out of 10 you get it right for me.

Service

For reasons stated above.

Service

Except for the price of course!

Service

My service was early so looked at other issues instead - I felt looked after and respected.

Service

Once the agreement reached not to be charged the ease of book in and pick up and return was done, also had courtesy clean and semi valet , although quality of it not great, as noticed by person who returned car, good to have service video as well

Service

Regular customer with BMW

Service

Because the mechanics were helpful

Service

Met my needs

Service

What policy have BMW got when a Dash Cam is fitted? Do they delete video footage of the workshop while the car is in for service?

Service

Easy booking, expected on the day, good feedback by video, ready when promised

Service

Professional

Service

Professional,know what they are doing

Service

Slow service , lack if communication, and parts ordered incorrectly twice

Service

Proficient in knowledge & efficient in service.

Service

Organised collection and delivery service which was good and can not fault the drivers. However I had no contact from the service department all day, nothing to say car was received and no idea of works carried out or when my car would be returned.

Service

Prices given for replacing front brake pads and discs were not initially supplied accurately. The total cost communicated to me, increased 3 times during the time the car was at the dealer. The dealer follow-up to my complaint was very positive.

Service

Did exactly what was required

Service

Fully satisfied.

Service

When the work was completed it was done quickly which I have no problem with.

Service

Carried out warranty work as required.

Service

Warm and friendly and high standards.

Service

As above. But was assured that the appointment is given through a call centre who often don't realise the individual situations.

Service

Vidieo could have been clearer loan car was dirty muddy inside took pictures to ensure I did not get the blame

Service

Very thorough

Service

Poor communication

Service

Hi by

Service

Dealt with the problem and kept me well informed

Service

On the past couple of occasions that I've been into the servicing and parts section, some of the employees seem a little blunt or not really interested. On one occasion I had to ask if someone was working there due to the lack of service.

Service

Everything fine, and they did extra work not booked in which was nice. However their product genius is a little prickly, and I got minimum advice on a problem I had, because I didn't buy the car there.

Service

I am very satisfied with the dashboard repair under warranty and the speed of return of my car. Having had an oil service at the same time it's not clear to me why the next service is only 12 months away. The rattle in the drivers door remains.

Service

They always take the time to ensure that you are kept up to date with progress.

Service

Impeccable service

Service

They took a while to get me an appointment 4 weeks from when I wanted it, but after that it all went well. Spotted additional issues and resolved promptly. Thanks

Service

BMW (Chandlers Worthing) still have to solve a few of their communication problems with internal departments.

Service

Unfortunately the computer system was down on the day of the service and I had to take the car back the following day for the car software to be updated to record the service.

Service

Very good the only problem I have is that I could not understand the video report sent to my phone because the engineer was heavily accented

Service

very good service and advice and the video of the service was extremely informative

Service

As any new part fitted they said there is a warranty on the part which is on the car so if the car has 3mo the warrenty then that part has 3 months not a min of 12 mo this

Service

good customer service but did take a long time to get an appointment 3 weeks + but was over xmas but still along time when my brakes needed doing + cost was quite high

Service

After booking oil change service online was told by garage that I also had to pay for a manatory microfilter replacement. Tyre pressures were not corrected even though warning light had come on the night before.

Service

Helpful and knowledgeable

Sales

Excellent, friendly and efficient service.

Sales

Very satisfactory experience

Sales

BMW chandlers of Worthing made the whole process extremely easy and stress free

Sales

Everything was done with ease and very helpful.

Sales

The salesman Warren Baker was particularly good. He has been instrumental in my purchases of three new BMWs

Sales

I found the purchase and delivery very efficiently done. In particular I found Daniel Crittall an extremely professional person to deal with, he was knowledgeable, informative all with a pleasant manner

Sales

Sales Executive - Dragos Codreanu was very helpful and made the whole process a pleasure.I travelled a considerable distance to use BMW Chandlers Worthing over my local dealerships due to the level of service I received and communication at the start

Sales

Team looked after me very wel

Sales

Great staff. Daniel Crittall in Worthing was particularly helpful , and honest with me about various upgrades I was considering. Of course not forgetting the incredible M140i shadow I now have which is putting a smile on my face every day.

Sales

Possibly the 6th vehicle purchased through Chandler's, they always look after you and deliver as promised

Sales

Very efficient - the let down was the very short notice of my car's delivery to the centre - I headr on the day it arrived (which fitted with my request for registration at the start of March, but there had been no other updates in the three plus wee

Sales

Alex Hoad was extremely helpful in every aspect of our purchase!

Sales

Made to feel they cared about me choosing the right car for me

Sales

The staff and the the sale representative Matt Mcfarlane could not have done any for me to help me through the sale of my vehicle and the buying of my new BMW, fantastic service ,

Sales

For reasons already given.

Sales

The purchasing of the vehicle was quite easy. The delivery is still yet to happen! After two weeks of waiting for a part - that said, I have been given a 'temporary car' in the meantime.

Sales

Although there was an issue with the new car this was resolved without fuss and without me having to chase things up. Warren at Chandlers BMW kept me informed at all times

Sales

Although there was an issue with my new car it was sorted out without fuss and me chasing the situation

Sales

Why is it so Difficult to find out more about your accessories that are available for your car such as mats liners car seat covers towbar add-ons mudguards.

Sales

Warren Baker has sold us four cars now and is a credit to Chandlers,

Sales

Everything was made as easy as possible for me to upgrade my new car

Sales

Kept informed, given good suggestions. Great handover service.

Sales

All the staff at the centre were extremely helpful and the hand over of my new car was very efficient. The coffee wasn't bad either !