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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Apprentice Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Comfortable lounge area plenty of drinks polite staff.

Service

All aspects were handled to my satisfaction

Service

This is what I think as stated in previous answer

Service

Great service and experience

Service

The problem I had was quickly diagnosed and I was kept informed of the work necessary without delay and appraised of the likely cost immediately. Parts were ordered and work was completed the following day. All done efficiently. Staff excellent.

Service

I had to re-set radio, phone etc and would have appreciated help doing this.Would have been full marks if had help or been asked if I needed help.

Service

See above - great service by all concerned - ridiculous price

Service

Can't fault the service delivery

Service

Did what we agreed and car delivered back valeted

Service

Service was good but expensive My trip to sales was very disappointing Staff member boasted about being a top sales member I registered my interest in changing my car by 31/3 . He promised to get back to me . 2 weeks later still no contact

Service

See above - I never give 10's on principle by the way

Service

All went very well. Service completed in the expected time. Only minor hiccup was that I asked for an early collection of my car and it was not noted. My car was collected right at the end of the 8-11.30 time slot.

Service

Great staff. Efficient service.

Service

Prior to purchasing my used BMW from Chandlers last year they carried out refurbishment of all four alloy wheels. There is now corrosion on the wheel face. I was told this was out of warranty by service, the sales team are hoping to rework the wheels

Service

The two problems I came in to get fixed haven’t been fixed.

Service

Service carried out ok

Service

Did what they said, at price quoted

Service

Could not be better

Service

Job done on time and car cleaned

Service

Service /MOT carried out quickly and efficiently

Service

No problems

Service

What is there to say. Passed MOT and came out as new.

Service

The new environment is just great and business like but still a relaxing experience for the customer. Love the display of new cars and the ease of parking. Everything in one place is a great improvement for the customers compared to the old site (s).

Service

Nothing to fault.

Service

My car passed its mot

Service

The service worked out well

Service

The car collection was prompt, courtesy video useful and it came back on time nicely valeted

Service

All done efficiently

Service

Excellent customer service

Service

Car taking in on time, service done and one very clean and tidy car on completion.

Service

Friendly staff with professional approach

Service

Only new tyres fitted but Phil, the tyre man, did an excellent job.

Service

Customer service was excellent

Service

No problem at all

Service

a great team at worthing.

Service

Kept me reassured and managed t solve the issue with the car in a reasonable time

Service

Car came back looking wonderful and was driving better

Service

No issues

Service

It took almost three weeks to obtain and fit the wiring loom to my vehicle.

Service

Car was collected as promised and although there was a surprise major problem with it , it was all dealt with efficiently.

Service

The car was serviced and ready when expected and updates were provided throughout the day

Service

Very througher with the work and safety check and very polite also a great video of things to put right

Service

Seen quickly and polite staff.

Service

Good

Service

I am losing confidence that your workshop has the expertise to fix a complex BMW car (Which they all are now) without having to contact Germany for help.Even the fault mine had it should have been diagnosed faster. All cars have catalytic converters

Service

Chandlers are trying to sort the problem

Service

The service from the entire team at Chandlers is second to none. They are the only company I trust with my car.

Service

Car collected promptly, serviced, cleaned and returned as expected

Service

Friendly, courteous and prompt attention

Service

Part of the service there was a control upgrade as a result of which I appear to have lost all my profile settings. Resulting in having to reset my seat, mirrors and many other settings. This was very disappointing.

Service

I was told by the parts department that it would take one and a half hours to install the the portable sat nav, 2 hours later I was told that it should be ready in another 2 hours. I then had to return the next day to have the maps installed.

Service

Prompt, efficient and courteous

Service

it would have been Completely satisfied, if the afore mentioned problem had not occurred

Service

Very professional and competent.

Service

Very good

Service

The servicing element was very clear and communication good!My only recommendation to improve is the quality of car cleaning, I know this is a free benefit but like the brand this should be a premium finish and was poorly completed.

Service

My was in from the night before an still not done by 3 30pm next day although this is the first time in many years I have ever been unhappy

Service

All works carried out as asked, on time and car cleaned.

Service

Very good, but expensive compared to others for the tyres.

Service

Very efficient personnel on reception who dealt with the book-in matters quickly for service and wheel refurbishment. The new premises are very impressive.

Service

It would have been completely satisfied if car wash and hoovering after the service were more careful and with attention to details - unfortunately I found quite obvious spots in my car that were missed during the cleaning.

Service

They sorted out the problem on the car and it was presented in a nice clean condition upon its return to me.

Service

Very personable service personnel and surroundings

Service

All fine

Service

They fixed a minor problem on my recently purchased used BMW with no quibbles

Service

The staff were excellent. A gentleman came out on a test drive. They dealt with it efficiently and I was pleased. But I was shocked that I had this problem and had to spend £500 having the whole dashboard removed to correct loose fittings

Service

Good service - although the repair is too expensive so I will have to make do

Service

Work I asked to be completed was done in a timely manner. My only gripe is there was a problem and the service was done first. If I had chosen not to have the work done then what would of the point been of the service.

Service

As I said above customer service is superb.

Service

Very good no problems

Service

car cleaned this time but not very well

Service

We had to wait a considerable time for the prepares to be completed due to complications, however, we were constantly updated, and well looked after by the receptionist.

Service

See above the car came back with a fault and has had to go back again today to be fixed (7/2/2018)

Service

The service booklet was not in the documents when i bought the car and was subsequently charged £14 to replace it which was slightly annoying

Service

Did what I expected

Service

See comments above and:Telephone response from BMW very poor. Five calls requesting call back not acted upon. On one of these the person I spoke to was in BMW Hailsham rather than BMW Worthing (Rustington),

Service

Welcoming, efficient service,Flat tyre changed under guaranty, very good service no waiting.

Service

See previous answer

Service

I had a problem and they solved it quickly and efficiently

Service

No issuess

Service

vehicle picked up and delivered back well in the timing perameters given

Service

They are always reliable - and do what they say.

Service

Because of the service I get from Ian Griffin and the friendliness of the other staff

Service

As previously, very efficient and hassle free on the day

Service

Great service advisor Chris

Service

Fast efficient service and very accommodating

Service

As Q.1

Service

All elements to a high standard

Service

Every effort was made to make this a pleasurable experience

Sales

Great car and great service

Sales

As said, lovely show room, the car is faultless and so are the staff members!

Sales

Friendly and welcoming approach by the sales staff, and listening to my requirements and giving me good advice on my decisions. Example recommending a BMW 340i thus drawing less attention to it by various people instead of an M3.

Sales

Why

Sales

Everyone was very helpful.

Sales

From the point we walked in the showroom was clean very well presented- staff very welcoming and friendly.

Sales

Extremely satisfied with the car. The whole experience was exceptional from start to finish. I would like to thank Andrew Harding and Stuart Adsett for their fantastic help with my purchase.

Sales

Customer service very good. Salesman very helpful.

Sales

very pleased with the attention from your sales executive.

Sales

Sales Executive Daniel excellent.

Sales

Very good and informative assistance through the whole purchase and delivery process with the added bonus of the car unveiling!

Sales

Daniel was an excellent salesman. We test drove the x1 and x3, decided on the x1, he then arranged everything including keeping the car for a week as we were unable to pick it up. His explanation of the new care was excellent.

Sales

As my vehicle was the new model Warren was happy to spend time showing me how to work all the new features, set my phone up, programed some of the things in my sat nav, etc.

Sales

Everything went well. Staff were always on hand and made you feel relaxed.

Sales

With a Premium Car came a Premium Service! Our BMW Sales Executive was superb throughout. After the initial order I made several enquiries & probably as many changes over the next few weeks, all handled with absolute professionalism.

Sales

Friendly and helpful staff. Efficient processing of paperwork.

Sales

Generally an wonderful experience and confidence in all the staff I came into contact with.

Sales

My local dealer, Chandlers of Worthing, was very helpful, but problems with another part of the organisation, Barons of Borehamwood, spoiled my overall experience.

Sales

On inspection we did find some scratches on the rear bumper. This was dealt with efficiently by a new bumper being ordered and fitted approx 6 days later. A vehicle service plan was given by way of service recovery which was a very much appreciated

Sales

Very smooth service. Staff so helpful and informative.

Sales

See above. Nigel was very patient and understanding of our requirements. He showed us the different options and outlined the benefits of each. The transaction was completed with no hiccups and very smoothly. Happy customer!

Sales

As you expect from a new, was well present when got it