I reported a fault with the air conditioning system it functioning intermittently. Chandlers could find no fault and when I enquirer if the fault recurs whether it would be covered under the warranty which is due to expire immenently they said no.
Efficiency and speed of repair
The technician is not keeping me informed of the claim on the warranty for the leak on the differential. I called him once 10 days after the service and since then he has not got back to me. The car was services on the 13/06/2017.
Work and valeting were very acceptable and computer analysis of one's car and video very helpful.
Efficient, courteous and helpful. Good follow up video.
While waiting for my air-conditioning to be mended I was installed in a comfortable chair with newspapers and magazines to read and given cups of coffee. Offers of more coffee were frequently received from members of different departments who passed.
Found the fault and kept me informed of progress
Efficient and courteous. Car delivered, work done and staff friendly and engaged
People always very friendly and helpful. They try and get you served quickly
Had to ring up to check all was well. Car was delivered back with no paperwork. Has to ask if there was a service log book
Ok except recall procedure involved disconnecting battery; when reconnected, the tyre sensor was not reset - so 2 miles down the road, I had a tyre warning, leading to unnecessary stop at garage to check tyres and reset sensor.
Speedy inspection and MOT for my wife's car, booking process was pleasant and straightforward, and long time Specialist Graham provided the usual easy expertise.
Carried out the service and polish on bonnet to remove mark with no issues really impressed
Efficient and friendly
Again it was very quick and easy, nice area to relax in whilst the car was having it's service. Brilliant
All took place in the allocated time frame
See previous comments
Every time I visit you for servicing to my car, to purchase a new car or on a general visit to check up to date what cars are due to be released and what car I would be interested in next I always get a good and welcome reception from all your
Oil service. After which car was delivered to my house with the oil warning light on!Need I say anymore.
the problem i had with the a/c was (the fan) solved.
Good job done.
Friendly informative, Alex who served me coffee was very helpful
Brake service is required soon so car will have to be returned in 4 or 5 weeks for this to be done.
Courteous and efficient. slight missunderstanding regarding free MoTs because I purchsed the car from Chandlers Hailsham but live in Worthing. No fault with Chandlers Worthing at all but a liitle unexpected that both garages dont offer this benefit
Friendly staff, very clear. From booking though to collection - was very good. No surprises at the end and was helpful to have he price quoted upfront. Also, added value of the video health check - was impressive.
Car ciolected from home and returned. MOT AND WARRANTY CHECK CARRIED OUT AND FEEDBACK GIVEN.
efficient collection, service/cleaning and return, as always
Service was good but my car was not clean and a mark on the door which you did fix after I pointed the problem out.
faultless trip to Scotland.
The whole business of booking the car in together with the professional handling of my visit was very good right The work undertaken comprised a Maintenance Check and software upgrade which was reviewed by the Receptionist on collection.
They were honest and said that the work scheduled was not necessary.
Informative staff gave an intelligent consumer sound advice, and excellent service in a courteous fashion.
the timing given for the service was accurate and the estimated price given was close enough
The customer service was atrocious.The body shop had to be chased for the quotation, I had to return for pictures , they sent incomplete information to the insurer.The service desk was worse in failing to call me or report on reported problems.
The new site with space for parking and the drive in reception make for a pleasant experience. I received a call once my vehicle was ready and it had had a complimentary valet, thank you.
They were attentive & fully kept me in the loop. There was initially some confusion about my service package & it's tenure, which was passed up the chain of command & I received good feedback from the management team
The job was done quickly and efficiently and at short notice. However, it was a pity that a loan car was not available. My wife had to follow me in her car, take me home and then take me back to collect the car, a round trip of 120 miles!
service booked in and carried out with minimum fuss, plus a loan car for £10 Excellent.
I was not completely satisfied because I was contacted at lunchtime to say that my car was ready but when I turned up at 3pm I had to wait for nearly 30 mins as the car was not yet ready (still being washed)
Communication can be better. We had a small issue not dealt with on the day but we want to give a special mention to Ian Griffin who sorted it out for us later with excellent service.
Great service, quickly sorted replacement car and kept me up to date
New premises were first class.
Great customer experience including home taxi service
Ability to discuss a major concern with senior staff
From the moment of checking in till the end of the job people wr professinal and amiable. Pemises very inviting, surroundings pleasant. Personnel caring.job finished quickly.
Very good personal service from all members of staff
easy to arrange completed while i was offered coffee all good
Polite, friendly and informative staff. Appointment time always met.
The car came back dirty
Going on holiday,touring,BMW wouldn't do service 26 days early although I will be in Europe when it was due.Dissatisfied with inflexibility .Hope nothing goes wrong.
Chandlers Worthing has improved its customer service recently, having had a poor start when the new facility opened last year (?). There are now suitable signs for arriving customers, a receptionist for service customers and the coffee station.
Car was collected and delivered back after sevice. Advance costings andother enquiries dealt with quickly. Advice on future date to renew brakelinings assists copst planning.
the car came in for the third time for a pre-arranged part replacement, and then it transpired that the wrong item had been ordered
I was satisfied with the service but disappointed that although only in for a service no one offered to explain to me what had been done or if anything was noted. As the service was part of a pre paid scheme I did not get an invoice with details.
Because up until now I have been very disappointed with Chandlers , both Worthing and Portslade . This time I was very surprised of the service I received , it was what I would have hoped for from a decent garage .
After 10k miles I don't think that the screen jet reservoir should require cleaning. Especially as in a previous cabriolet I experienced the same problem and was guilty of using a non BMW product. Customer svc response not satisfactory. Chandlers OK
Friendly approachable staff, So easy and relaxed. Thankfully no endless paperwork, and the car looked good.
The technician who I dealt with on the phone was very helpful and also at the centre. Very efficient and courteous.
friendly and helpful staff. Vehicle was collected/deliver and was clean on return. could not fault the visit
Great customer service
staff always very helpful
Friendly and knowledgable staff and a pleasure to deal with.
Friendly helpful staff as always
Quick and prompt response delivered in a friendly and personal way
Extremely polite staff, pleasant surroundings, excellent car wash and valet. Plus the knowledge of having my car serviced by qualified engineers.
from booking to having the service there was nothing that was a problem all the staff were very nice and answered all of my questions and i appreciated the hospitality
Again very nice sales executive and environment
See previous comments.
Good customer experience end to end
Good friendly knowledgeable staff who follow up on the promises!!!!
I was treated so well by all members of staff who answered all my questions in a way I could understand! wonderful service!
Having driven Audis for 16 years it was a big decision to change to BMW. Ben Craft at Chandlers Worthing was excellent - he took me through the options and explained everything clearly. He made me feel confident about making the change.
Gavin gave excellent customer service. Thank you
Fantastic service from start to finish with all representatives we had interaction with.
Extremely helpful during the process, given advice on specs to suite my requirements, good follow-up on expected delivery, on delivery day all paperwork completed without any hassle and given a thorough briefing on new car, liked the unveiling.
Excellent service, very helpful. Didn't hurry me, took as long as I needed. Made it a pleasant buying experience.
Very easy to arrange to give my old car back and replace it with a new family car. Stephen was very knowledgeable and not too pushy which is great. The new showroom is great.
Warren made the whole experience easy in a charming and informed way.