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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Two matters resolved using insurance claims: a dent repaired recently and now a tyre replaced. No quibbles, no fuss, no pressure. How things should be always but now sadly rare. Quality product with quality aftercare and service!

Service

The recent service that was carried out was done quickly and efficiently and the most recent visit to have a rear seat belt replaced under warranty was also quickly and efficiently carried out.

Service

I don't think it is down to BMW, but my husband stipulated twice that the rental car I required while my car was in for repair had to be manual drive, and they sent an automatic! He rang them but I was left with the automatic.

Service

It was perfect other than there was a storm overnight and the clean car was covered in fine Sahara sand

Service

Because of the service I was given great because

Service

Nothing to say

Service

I drove to Chandlers into a covered service bay then hopped out to the customer area where a dedicated service reception was expecting me, took me through the service and timing then gave me a coffee.

Service

The actual service was excellent (as were the team at Angmering), however since the service I had had an intermittent electrical fault - offside headlamp randomly works/doesn't work. There doesn't appear to be a pattern and I have tried replacing the

Service

Polite and efficient staff.

Service

Two hour wait much longer than expected.I have a concern that the poor grip of the new set tyres after seven hundred miles, we are still getting wheel spin. The car was poorly cleaned the screen was only half done.

Service

The car was recalled due to a long standing manufacture fault

Service

It took only 90 minutes and waited with a nice cup of coffee and comfy chair. Staff all helpful and polite

Service

I was kept well informed and up to date on progress sorting out the problem.

Service

I needed 4 new tyres, quoted approx £800, when I said I could get them cheaper elsewhere you dropped your price by £300!

Service

I have always been advised what part of car requires servicing and once again here hasn't been any surprises and the car keeps purring along.

Service

Please see above!

Service

I would like to thank Andrew Harding and his team for providing outstanding customer satisfaction to me regarding my purchase of the M240i Convertible.He is an asset to the BMW brand.

Service

As in last answer

Service

Professional

Service

Great service

Service

As previous answer

Service

Checked vehicle in for mot and service, given time vehicle would be ready and received phone call stating vehicle was ready earlier then predicted.

Service

Good professional service. However, not 10/10 as still on the expensive side.

Service

You did what was needed, and we're very polite.

Service

No problems encountered. Staff very helpful

Service

Customers are kept in the dark about what is happening with their cars it's like everything is behind closed doors If you ask to speak to a technician you are told no (or some excuse)

Service

Chris Swain Superb

Service

See note above service was good but response time communication via call centre and also Web site email non existant both discussed with the after sales manager

Service

Very accommodating, fitting me in same day at the last minute. I waited whilst vehicle was serviced and utilised the fantastic quiet/work area to catch up with some emails whilst enjoying a coffee!

Service

This visit was for a mot, and all was well.

Service

Received excellent customer service

Service

Service was done on time and very quickly. Although I didn't get the impression that the car had been examined or looked over - just a simple oil and microfilter change ie bare minimum done.The quality of the car wash could have been better.

Service

You diagnosed and corrected the problem with the heatshield, ansd collected and returned the car.

Service

The service booking included an End-of-Warranty check. Vines Gatwick reminded me of this, mentioned their hospitality and a documented clean bill of health if no faults were found. All we got from Chandlers was a verbal OK but no explanation of scope

Service

All carried out as expected. One downside was that I had to have a new rear wheel tyre as the existing tyre had a nail in it. The new tyre was £20 more than the identical one fitted one year earlier!

Service

Poor car wash ..dirty on rims inside door and inside windows

Service

Very efficient, polite staff, great environment, very easy to use.

Service

As above

Service

Efficient and time concious

Service

Sane as above, Graham even cleaned out my windscreen wipers and tried to polish out a scratch as part of my visit

Service

Very good customer service and support.

Service

Friendly, quick, and professional

Service

all sorted on time given

Service

I asked for a diagnosis of what was wrong with my car. I was given a price, so I knew what i would have to pay and the fault was found

Service

See 1 above. I did ask for a quote to repair some damaged paintwork....I thought the sum quoted was excessive.

Service

As I said customer service was outstanding

Service

Excellent customer service. Collection of vehicle from home address and return after service was very good for me as a retired person.

Service

Very good.

Service

Quick and efficient. Excellent Service Advisor.

Service

Completely dissatisied im sorry to say, for reasons given in the above statement. The bonnet of my car still is boiling hot to the touch when finishing a short / medium journey. This is a cause of unnecessary stress each time I drive the car.

Service

Service done speedily and car spick and span. Even the coffee was good.

Service

see above

Service

See my comments above - the worst service I have experienced with BMW

Service

Far too expensive.

Service

Graham on service was brilliant my car had a problem with the brakes on a Saturday afternoon they looked at my car straight away and fixed it back on the road within an 11/2 hours

Service

Impressed with the video I was sent via email.

Service

There were no problems of any note and the only minor issue with a missing spare part was resolved quickly

Service

Good communication between the garage mechanics and customer. Helpful office staff when booking MOT. Additional bonus is the vale ting of car whenever it goes in to the garage.

Service

My car was recalled & BMW wanted to charge me for a courtesy car, which I feel,is unacceptable. Whether in for a normal service or any other reason, I have never been asked to pay for a courtesy car from any other dealer. Something BMW should emulate

Service

Meets our needs & fabulous staff

Service

The booking in procedure was efficient and the car pick up and drop off run professionally and with consideration to my work hours. I was kept informed how the car performed and love the after care video and information on how the car did.

Service

Car was collected and returned as advised. Good contact reference progressupdates.

Service

the roof now goes up and down as it should ,whereas before it was temperamental.

Service

Satisfaction

Service

They are helpful but don't ring when they say they will.

Service

They were ready for my visit, completed my service whilst I read their newspaper and drank their coffee, and completed it in under the estimated time.

Service

Easy to book, arrange courtesy car with updates on service

Service

Excellent service, great appearance and everything very clean and tidy

Service

Good all round service

Service

As above

Service

Bland

Service

Everything that the say they would do they completed on time.

Service

Service slot available at booked time, service completed in advised time, good facilities in which to work while waiting.

Service

Everything done efficiently and quickly

Service

You achieved what it says on the tin friendly and efficient

Service

It was a recall repair as water was entering car - this has been fixed. Thank you.

Service

They could not find my car when I went to collect it. This was despite them calling me approximately 2 hours before I went to collect it

Service

Car collected on time and returned before I expected

Service

Five for service, 0 for the dealer principle. Train strike meant I couldn't collect. I called, spoke to Mini by mistake and Lauren in service immediately collected me. Fantastic service. I emailed the DP to let him know but got zero response.

Service

Great service by Chris

Service

Confusion by driversDelay in carrying out works which could have been avoided had parts been ordered in advance

Service

Totally uncomplicated.

Service

No reason to complain about anything in relation to the experience at all.

Service

asked for the lights to be checked for intermittent warning on screen was not put on job sheet. warning came up on screen next day had to book car in again. reboot of system was carried out

Service

Kept informed of progress and given plenty of coffee

Service

The recall reason was checked out as arranged.

Service

I actually made a mistake and forgot which day I had booked my car in, once I realised I went to the garage to apologise for not dropping my car off when I had arranged to and it was no problem at all for me to get the service done on the next day.

Service

Always courteous and on time.

Service

We were looked after very well by the staff while a new tyre was being fitted to our car.

Service

Professional approach with 5 star treatment

Service

I have given this answer rather than completely satisfied because no one is perfect.

Service

All jobs completed satisfactorily. Efforts made to trace intermittent fault sadly failed.

Service

Job done as required. Only issue was the half hearted clean after. I realise it is complimentary, and previous ones have been good. Even my wife mentioned it was substandard inside rhe car

Service

Collected my car but then forgot to redeliver it that evening.Had to call them up next morning.Seems the driver went home.Chandlers car left outside my house all night.Warranty work carried out successfully.

Service

Always reliable, friendly and very efficient service given in every department.

Service

I was impressed right through until I picked my car up. I found the new building was not user friendly - more signage may be required although I know this isn't terribly attractive. Then my car hadn't been washed.

Service

Brought in to find a noticed fault which was not found, plus having got car back for first time ever found Satnav frozen and unable to re boot it.

Service

All necessary done within advised timescale. Pleasant surroundings in which to wait.( 2 cars MOT'd plus 1 End of Warranty check)

Service

Everything necessary done on time at a convenient appointment for me.

Service

My car was collected on time as arranged and returned, service completed, again at the arranged time.It had been washed and cleaned inside and I was very satisfied with the Service overall.

Service

friendly, helpful,

Service

I was updated regularly with any additional work that the technicians found and the service was completed on time.

Service

They certainly know their job

Service

The answer is as outlined in the response to question 1 above. I was very satisfied with the whole process.

Service

Easy to book in (subject to comment below), decent waiting area with coffee, biscuits and daily newspapers, lovely show room, having car valeted.Makes me want to buy a new car!

Service

very good and efficient service

Service

Personal service Daniel came and picked me up and took me through every aspect of the car

Sales

Purchase happened very quickly and everything was set up to allow this to happen

Sales

From initial order to handover I was kept up to date on progress with the car. Staff were helpful, easy to deal with and very knowledgeable.

Sales

Smooth and easy process.

Sales

We were looked after very well. Generally nice experience.

Sales

We have used the centre before and always been very happy with the experience

Sales

I like Chandlers in Worthing. The staff are helpful and knowledgeable. The service department is excellent. They always have time to answer your questions.

Sales

Thank you Warren and Matt for looking after us so well.

Sales

Attention from all the team we dealt with was superb.

Sales

The Sales consultant (Ben Craft) was excellent. An asset to the dealership and a credit to the brand.

Sales

Any questions I had regarding the choice of models were answered professionally and promptly.

Sales

Excellent handover area, coffee and run through everything on the car

Sales

Please see above.

Sales

car was great condition and all time scales have been met on both sidesafter care has been good and efficient, with 1 faulty unit on delivery and 1 item outstanding from the purchase handover, 10 days later. Sure this will be resolved in next 24 hr

Sales

Warren Baker was very careful to explain everything helpful and not pushy!Car was ready on the day and again Warren spent time in explaining the intricacies of the car itself.

Sales

Efficient helpful staff. Comfortable and professional environment.

Sales

As above - very good customer service, didn't feel rushed, nor was it a hard sell approach, follow up regular contact, prompt and responsive to any queries. Smooth transaction process and they expedited the delivery by a week. Can't fault it.

Sales

I'm always very well looked after by everyone at this dealership, everyone is polite, professional and well informed. Warren my sales contact knows me as a customer and delivers a great service. Great to be thanked for my business.

Sales

All ran to agreed schedule. Very pleased.

Sales

Please see my comments above.

Sales

The salesman Alex Hoad was excellent however despite making an appointment to sign some documents during my purchase I was kept waiting for at least 30 mins twice.

Sales

Excellent displays, very pleasant environment, excellent staff, excellent coffee !

Sales

Nigel the sales rep was brilliant. He was very knowledgeable, good sense of humour and even brought the car to us. We were very pleased.

Sales

Insufficient information on both the radio controls and the nsystem. No booklets available and am still waiting for these.

Sales

Great car, Great service

Sales

Great service at the Worthing showroom.

Sales

the purchasing process is very straightforward

Sales

Nigel Armitage is my ideal Sales Executive and strived to ensure I was totally happy

Sales

Very friendly and helpful staff. State of the art sales garage. Garage was very clean.

Sales

smooth, simple all aspects and options were explained to me

Sales

Can't really fault it.

Sales

All good

Sales

I had to wait over an hour past my agreed time before I was seen to collect my new car. This was because the person before was late getting there but it was still frustrating and we had places to be with prior commitments.

Sales

Because Stephen Malins was extremely helpful and gave me the best deal