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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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New Car Sales Executive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sales Administrator Apprentice

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Business Manager

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Saturday Receptionist

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service by Chris

Service

Five for service, 0 for the dealer principle. Train strike meant I couldn't collect. I called, spoke to Mini by mistake and Lauren in service immediately collected me. Fantastic service. I emailed the DP to let him know but got zero response.

Service

Confusion by driversDelay in carrying out works which could have been avoided had parts been ordered in advance

Service

No reason to complain about anything in relation to the experience at all.

Service

Totally uncomplicated.

Service

The recall reason was checked out as arranged.

Service

asked for the lights to be checked for intermittent warning on screen was not put on job sheet. warning came up on screen next day had to book car in again. reboot of system was carried out

Service

Kept informed of progress and given plenty of coffee

Service

Always courteous and on time.

Service

I have given this answer rather than completely satisfied because no one is perfect.

Service

Professional approach with 5 star treatment

Service

I actually made a mistake and forgot which day I had booked my car in, once I realised I went to the garage to apologise for not dropping my car off when I had arranged to and it was no problem at all for me to get the service done on the next day.

Service

We were looked after very well by the staff while a new tyre was being fitted to our car.

Service

All jobs completed satisfactorily. Efforts made to trace intermittent fault sadly failed.

Service

Job done as required. Only issue was the half hearted clean after. I realise it is complimentary, and previous ones have been good. Even my wife mentioned it was substandard inside rhe car

Service

Collected my car but then forgot to redeliver it that evening.Had to call them up next morning.Seems the driver went home.Chandlers car left outside my house all night.Warranty work carried out successfully.

Service

Always reliable, friendly and very efficient service given in every department.

Service

I was impressed right through until I picked my car up. I found the new building was not user friendly - more signage may be required although I know this isn't terribly attractive. Then my car hadn't been washed.

Service

Brought in to find a noticed fault which was not found, plus having got car back for first time ever found Satnav frozen and unable to re boot it.

Service

My car was collected on time as arranged and returned, service completed, again at the arranged time.It had been washed and cleaned inside and I was very satisfied with the Service overall.

Service

Everything necessary done on time at a convenient appointment for me.

Service

All necessary done within advised timescale. Pleasant surroundings in which to wait.( 2 cars MOT'd plus 1 End of Warranty check)

Service

friendly, helpful,

Service

I was updated regularly with any additional work that the technicians found and the service was completed on time.

Service

The answer is as outlined in the response to question 1 above. I was very satisfied with the whole process.

Service

They certainly know their job

Service

Easy to book in (subject to comment below), decent waiting area with coffee, biscuits and daily newspapers, lovely show room, having car valeted.Makes me want to buy a new car!

Service

very good and efficient service

Service

As always - easy, courteous, on time, a real pleasure.

Service

Initially I booked over the phone but when I arrived on said day iI was informed that the service interval had not been reached so basically I wasted a day and had to rebook and re-visit little more training with the call handler could have avoided

Service

as above

Service

Small service but carried out quickly and my car was cleaned so great

Service

Speed and courtesy of service

Service

Friendly knowledgeable service staff lovely surroundings at BMW wirthing no hasle replacing my corroded wheels under warranty

Service

Kept informed of the service progress and vehicle was ready for collection before projected time scale.The video sent of the Mini showing the part that needed replacement was very useful.

Service

computer system down so you were unable to give me a costing prior to the service

Service

Easily arranged, collection and delivery and updates from the service team

Service

Very good - could have possibly communicated the warranty work a little better in terms of when it was going to happen. However once booked in the experience was flawless and very accommodating

Service

It is a really impressive place, excellent facilities and very helpful staff.

Service

Staff were ready for us on arrival. Nice waiting area. Car very clean when returned to us.

Service

See above answer

Service

Excellent customer service when I arrived at reception, went down hill after that.

Service

Friendly efficient and pleasant service, but only what I would expect when taking into consideration costs.

Service

Top class.

Service

Great experience.

Service

Went in on a Saturday morning at 8.30 with no appointment. By 3pm I was back on the road with a new rear air spring!!! Surpassed my expectations as wasn't sure they would be able to fit me in, let alone fix it the same day

Service

Service staff were excellent but they obviously could not admit to a design/material fault.

Service

Said all above

Service

See above. They provide a quality product/service level.

Service

see above

Service

Please see previous answer.

Service

No rush to get me sorted out when I arrived, but a very nice coffee shop. Was ready when I cam back, but no explanation of what was done was offered despite it being a failure light coming and going e.g. Not a regular service

Service

The Service Desk were expecting me and the job was completed within the time quoted, especially important as it was a waiting job.

Service

Great attention to detail when asked what was happening

Service

My car had its first service on July 6th. One of the things I mentioned before the service was that the sat nav in my X3 does not accept UK addresses from my iPhone. The X3 I had before this did accept them so I asked that this could be sorted! more!

Service

Tyres were noted to be worn on outer edges with advisory to check pressures but technician did not check them. Would have helped if he had. Reported to service reception and pressures were checked when at the dealership a few days later.

Service

Excellent attention

Service

As above

Service

Always helpful

Service

As above

Service

As previous answer.

Service

Completely stress free

Service

The service experience was good the price is reasonable but my wife had the same interim service check and reprogramming just 3 days before and it was cheaper, and the free wash wasn't as good as you'd expect from a luxury car dealership

Service

As above

Service

I was completely satisfied with the MOT that was carried out, the car even had a wash!Loved having complimentary coffee as I waited.

Service

Every thing was done the way l like it

Service

As above

Service

Car collected and delivered back on time, contacted re progress of service and carried out with minimum of fuss and problems

Service

They do an excellent job.

Service

See 3 below.

Service

The inconvenience to me when the car was taken away was nil- perfect!

Service

The new Facility at Rustington is 5 star luxury.

Service

As above

Service

I reported a fault with the air conditioning system it functioning intermittently. Chandlers could find no fault and when I enquirer if the fault recurs whether it would be covered under the warranty which is due to expire immenently they said no.

Service

Efficiency and speed of repair

Service

See above

Service

The technician is not keeping me informed of the claim on the warranty for the leak on the differential. I called him once 10 days after the service and since then he has not got back to me. The car was services on the 13/06/2017.

Service

Work and valeting were very acceptable and computer analysis of one's car and video very helpful.

Service

Efficient, courteous and helpful. Good follow up video.

Service

While waiting for my air-conditioning to be mended I was installed in a comfortable chair with newspapers and magazines to read and given cups of coffee. Offers of more coffee were frequently received from members of different departments who passed.

Service

Found the fault and kept me informed of progress

Service

Efficient and courteous. Car delivered, work done and staff friendly and engaged

Service

Speedy inspection and MOT for my wife's car, booking process was pleasant and straightforward, and long time Specialist Graham provided the usual easy expertise.

Service

As above.

Service

Had to ring up to check all was well. Car was delivered back with no paperwork. Has to ask if there was a service log book

Service

People always very friendly and helpful. They try and get you served quickly

Service

Ok except recall procedure involved disconnecting battery; when reconnected, the tyre sensor was not reset - so 2 miles down the road, I had a tyre warning, leading to unnecessary stop at garage to check tyres and reset sensor.

Service

Carried out the service and polish on bonnet to remove mark with no issues really impressed

Service

All took place in the allocated time frame

Service

Efficient and friendly

Service

Again it was very quick and easy, nice area to relax in whilst the car was having it's service. Brilliant

Service

Very friendly and helpful staff. State of the art sales garage. Garage was very clean.

Sales

smooth, simple all aspects and options were explained to me

Sales

Can't really fault it.

Sales

All good

Sales

I had to wait over an hour past my agreed time before I was seen to collect my new car. This was because the person before was late getting there but it was still frustrating and we had places to be with prior commitments.

Sales

Because Stephen Malins was extremely helpful and gave me the best deal

Sales

Smooth handover, nothing too much trouble.

Sales

As indicated above

Sales

There was nothing to complain about. I was looked after very well

Sales

Didn't feel either rushed or under pressure to buy.

Sales

Warren got the balance just right. Not too much pressure. He worked hard for the deal that worked for me.....

Sales

Everything went smoothly

Sales

I was given time and info to decide. I was treated with courtesy and friendliness by everyone and despite them being busy, was left feeling that I was an important customer.

Sales

GREAT SHOWROOM EXPERIENCE .KNOWLEDGEABLE SALESMANPROFESSIONALLY HANDLED

Sales

Again very nice sales executive and environment

Sales

Good customer experience end to end

Sales

See previous comments.

Sales

Good friendly knowledgeable staff who follow up on the promises!!!!