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It would of been nice to of know, what was carried out on the service
Once again excellent service with the collection and delivery and work completed. However as I have said on every survey before the quality of the car clean is awful! If you are going to offer a service do it properly or not at all
Mostly because I was allowed to work from a quiet area whilst my car was being serviced and the staff made sure I was looked after in terms of refreshments.
very disappointed that my concerns had not properly been addressed and that when I asked for confirmation of where to top up the coolant your member of staff didn't know where it went. Wiper blades not replaced when identified as worn and slapping.
It was included exclusive service !!!!
I was satisfied at the time but a week later noticed front offside dust cap missing and wheel scuffed. It was already slightly scuffed in one place by me but now much more. Didn't report as too late but I believe it happened at time of this service.
car returned with settings changed and the steering is pulling to the left. Maybe a pot hole was hit, no mention of this problem when the car was returned, didn't have it prior to service. Rather annoyed at this, won't be going back to Chandlers.
They always treat you with professional manner and look after you as a valued customer- always polite and punctual, clean and comfortable waiting area with great coffee served by good people
I have no complaints all went smoothly
I was impressed by the quality of my Service Advisor, Steven Ayres. He gave me more information than I had asked for and was courteous throughout. He gave me confidence that my car would be in safe hands. I look after my car very carefully
Car not ready until 6.00 despite being told would be ready mid p.m.No phone call during day to advise pick up timeNo wash, clean or hoover of carOffside cover for roof mechanism found in the boot, not re-fitted. It was left loose on boot floor.
Collection service included
Very happy with the service provided.
Apart from having to chase up what time car was being collected, and the fact that I have only just noticed that the cap from one of my tyres is missing, which I believe was left off by the mechanic as I asked my tyre pressure to be checked, all good
Nothing to complain about
Problem completely resolved although I wonder why the work was not carried out alongside the software update,
Everything that was needed to be done was.
by mistake I arrived a week early for booked service, but they kindly fitted me in and did a service with good service in sorting out necessary changes to car. - i.e. new tyre.
It was my first visit as a new customer and wasn't sure where to take the car or who to see. The welcoming wasn't as pleasant as I expected, and upon collection it seemed a pain that the guy couldn't find the person who was dealing with my car
The booking in is easy and I always get my car done on time.
The work performed on my car was of the highest level.
Friendly efficient staff
The car was booked in for an oil service. I was not advised that an additional air filter service was required. The service record was not completed. The accidentrepair check was not carried out.At the time of booking I was offered a full valet.
See one above
I wasnt overly impressed that the video footage of the service wasnt sent to me, apparently you email this to customers but I never received it. I also wanted to see the damage with the tyre replaced but was told it had already been collected
The staff were attentive and change over from my car to courtesey car was seamless
Disappointed that the leaking seals on the differential were not included in the expensive parts insurance I have with you.Still unsure if the repair would have been done free under the one-year inspection I had done. I just missed the deadline
Good Service again
Car is routinely valeted whenever taken to Chandlers for a service
Nothing went wrong!
My brake fluid change was carried out efficiently whilst I waited as planned.
Done effectively, no waiting about
Failure to have the vehicle ready at the agreed time was disappointing
My service and mot where done quickly, efficiently and the cost of both was very reasonable the level of communication I found was better then excellent please keep up the good work
Details in my email to Andrew Harding
Excellent service - great team in Rustington
Always happy to help and do what they say they will.
They always accommodate my needs
you leave your car in reception area and pick it up in reception area cleaned and ready to go (you also have the complimentary option of having your car picked up from home and delivered back to you when read if desired)
It's a pity that when the inside of the car was valeted they managed to pull out the large Velcro plugs that go into the floor to secure the front mats. These seem impossible to get back.
Good service, booking taken last minute, friendly staff
my wife asked them to valet the car which they did, but not to her satisfaction, so they have agreed to do it again, good service
They did all that I wanted done very pleased.
For the reasons already stated.
As above everything is so efficient and easy.
Follow-up visit reqd but dealt with very satisfactorily
Vehicle was damaged. Citnow video sent after car was returned. Oil leak identified was not rectified even when I phoned to ask why it had not been done.Tyres needed changing - but this was not offered. Difficult to buy from. Poor communication.
As service time went beyond the 45 minutes, I would have expected to have been given an update and revised time given.Also, I asked about my service book being stamped. It appears that this is no longer the practice but I should have been told.
Asked for a tyre quote, had to remind them twice.Apprentice service advisor seriously lacking in personality
Comfortable lounge area plenty of drinks polite staff.
All aspects were handled to my satisfaction
This is what I think as stated in previous answer
Great service and experience
The problem I had was quickly diagnosed and I was kept informed of the work necessary without delay and appraised of the likely cost immediately. Parts were ordered and work was completed the following day. All done efficiently. Staff excellent.
I had to re-set radio, phone etc and would have appreciated help doing this.Would have been full marks if had help or been asked if I needed help.
See above - great service by all concerned - ridiculous price
Can't fault the service delivery
Did what we agreed and car delivered back valeted
Service was good but expensive My trip to sales was very disappointing Staff member boasted about being a top sales member I registered my interest in changing my car by 31/3 . He promised to get back to me . 2 weeks later still no contact
Great staff. Efficient service.
All went very well. Service completed in the expected time. Only minor hiccup was that I asked for an early collection of my car and it was not noted. My car was collected right at the end of the 8-11.30 time slot.
See above - I never give 10's on principle by the way
The two problems I came in to get fixed havent been fixed.
Prior to purchasing my used BMW from Chandlers last year they carried out refurbishment of all four alloy wheels. There is now corrosion on the wheel face. I was told this was out of warranty by service, the sales team are hoping to rework the wheels
Could not be better
Service carried out ok
Did what they said, at price quoted
Job done on time and car cleaned
Service /MOT carried out quickly and efficiently
What is there to say. Passed MOT and came out as new.
My car passed its mot
The new environment is just great and business like but still a relaxing experience for the customer. Love the display of new cars and the ease of parking. Everything in one place is a great improvement for the customers compared to the old site (s).
Nothing to fault.
The service worked out well
The purchase was handled very well end to end!
Faultless. Nothing was too much trouble.
all was fine except for the late delivery of the SatNav code and not enough fuel had been put into the vehicle
we have used the same salesman for the purchase of our last threeBMW cars he gives us a lot of attention and we feel very confidentwith the advice he gives us .His name is Warren Baker
You all deserve it!
Communication was great and every member of staff was courteous and helpful at all times
Every effort was made to make this a pleasurable experience
The service I receive from Stuart Adsett is exceptional and I trust him to do the best for me.
Great car and great service
Friendly and welcoming approach by the sales staff, and listening to my requirements and giving me good advice on my decisions. Example recommending a BMW 340i thus drawing less attention to it by various people instead of an M3.
As said, lovely show room, the car is faultless and so are the staff members!
Everyone was very helpful.
From the point we walked in the showroom was clean very well presented- staff very welcoming and friendly.
Extremely satisfied with the car. The whole experience was exceptional from start to finish. I would like to thank Andrew Harding and Stuart Adsett for their fantastic help with my purchase.
Customer service very good. Salesman very helpful.