Chandlers Worthing Star Rating
Sales
28 comments from 52 reviews
Service
40 comments from 159 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Car came back clean and running smoothly, good collection and return service"
"they diagnosed the problem wrong."
"Always helpful and efficient."
"Simon Westby is a first class service manager"
"friendly and good service very efficient."
"The staff werent very effiecent"
"I find Chris is always very helpful in all my visits"
"Excellent service, very competent people"
"Was treated very well, an excellent dealership"
"waited 3 hours as appointment wrongly booked"
"Really pleased with the dealer experience"
"purchased a new car not a service visit"
"often have to wait for the car."
"Customer service was first class. However I was offerd a complimentary wash and hoover, which I took, but on collecting the car I noticed the bodywork was still dirty in places inside the cream leather seats and trim were marked with oily deposits"
"Car collected delievered."
"Service alert system on computer was not reset before vehicle returned otherwise brilliant, friendly, helpful, efficient."
"The dealership were very professional throughout the purchase of my new car."
"The cost was more expensive than the figure they quoted me (leaking gearbox)."
"Service Manager went out of his way to secure a goodwill payment from BMW towards repair. The most cheerful and helpful service manager I've met in over 30 years of motoring."
"Great dealership, very consistent, great staff"
"efficient from booking up to collection"
"Very slow at answering your call and it take around 1 hour for the dealer to callback."
"Very good service, I have never had a problem."
"The dealership and sales people were first class. My issue is with BMW UK."
"friendly,courteous,communicative,professional. i understood that an estimate could not be provided until the problem had been investigated."
"as stated before"
"only in for routine service and wiper replacement all completed on time"
"No one called me back with an update they did not know what the problem was and left me without a car for five days as no courtesy car was offered."
"I thought I had a problem with the car, it cut out, they could not find anything wrong and said all of them do that."
"Excellent"
"A great customer experience"
"prompt courtious service by Gavin who was my point of contact kept me fully informed"
"The cafe area could be bigger and offer some snacks however the staff were very friendly and helpful"
"I have always found the service at Chandlers excellent. they are very quick to answer calls and get the car booked in at a convenient time. Maybe more courtesy cars would improve the service experience, however the door to door service is excellent."
"Thought MOT charge was a little expensive"
"Did not visit Chandlers car was collected and returned"
"The attitude and support of the service dept is excellent."
"I very happily waited whilst my car had it's service and was completely satisfied with the kindness of all the staff."
"Chandlers are typically professional. However, this occasion the experience was not positive in that after the car had been serviced we noted some damage albeit minor yet when challenged they knocked my wifes integrity claiming we had done this."
"BMW Worthing was very friendly, excellent service and made to feel important"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"There was quite some confusion as to when the car was going to be deliveried eventually I got a phone call saying it was here"
"A couple of errors were made I took out tyre asset insurance , all came through for a MINI but I had bought a 1 series plus I ahve been recorded as MR NOT Mrs , including letter"
"Did not always return my calls."
"Very good."
"All the staff at Chandlers, from reception to Sales Manager were very helpful in all matters"
"Completely"
"Welcoming, helpful and professional."
"Excellent"
"I was completely satisfied with the overall experience and the polite way i was treated.again thank you gary."
"It was excellent. It was very good."
"This is the 12th or 13th car from Chandlers, it never enters our heads to go elsewhere"
" Very helpful and knowledgeable staff.We felt un hurried and non pressured."
"Impressive service, kept well informed throughout, prior to purchase and after. Dealer was professional in his approach whilst remaining friendly and approachable."
"Stayed open late for us to pick up the ar"
"As I have with all my dealings with Chandlers they are professional,knowledgable and curtious."
"The dealer offer a decent service. Sometimes parking is difficult."
"As always our experience with Howard Plumb was second to none"
"More than helpful, very friendly and the hospitality was excellent. Always acting on and completed all questions and requests, overall a very good experience."
"Absolutely fantastic. Friendly extremely helpful staff, felt really at home the whole buying process was made easy from start to finish. We would definitely recommend Chandlers of Worthing to all customers looking to buy or maintain a vehicle."
"Very good experience. I was dealt with politely and all my questions were answered fully."
"Helpful, friendly and highly professional at every stage."
"Could not fault whole experience very knowledgeable and helpful"
"unusually pleasant experience..."
"Both Warren and Howard who dealt with the purchase and handover of the car couldnt have been more helpful or accomodating"
"This is the second car I've bought via Chandlers Worthing I wouldn't have gone back if the service was sub par. Brian Randall and Howard Plumb were excellent throughout the whole process."
"Outstanding service. The dealer understood our needs perfectly"
"I have dealt with Chandlers Worthing for some time now and have dealt in particular with the sales and finance staff all of whom have acted friendly, helpful and most importantly professional in their dealings"
"Generally excellent service from friendly, well informed staff. Waiting times occasionally too long."