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Staff very polite and welcoming. Able to wait for service to be completed. Like the video inspection of my vehicle.
Straightforward, easy service.
Jade was 1st rate and went above and beyond standard customer service level!
Flexible with my collection requirements and I felt I could trust you
Two service items, both very satisfactory. Particular thanks to Graham Larking.
Very helpful, courteous and friendly.
Great service centre and very helpful staff - will use again
Made you fill like one of the family
Fast, efficient, communicative and effective within a state of the art facility - well done!
Friendly staff and a very professional service. Always a pleasure to visit there.
Professional, courteous, welcoming
Kept me informed on the problems with the progress on the vehicle.
Everthing went well - no hitches - no problems.
Again helpful friendly staff
Efficient service, very friendly and approachable staff.
Car provided by bmw and easy change over
Well looked after.
They did everything they promised even though they had to fit my car in.
Both cars' MOTs were dealt with positively...technical comments explicit, video was an unexpected asset .
No complaints as usual. Helpful staff
Great service with slick covid friendly set up
I particularly like the drive in facility and the vehicle health check
Best place I have ever taken my vehicle in over 20 years
I like the professionalism of all the staff I have dealt with
Booking was easy, check in efficient, collection swift.
I had a very good professional experience in dealing with the BNW service personnel including during my last visit which was dealt with by Simon Toppin. The communication with me was always at a high level
Told me everything that was going to happen
Was happy from start to finish
Very happy, James Gilllham was very helpful and it was nice having a conversation with someone who listed to what I wanted rather than trying to up-sell things that I didn't need.
All done pleasantly swiftly and efficiently
Overall very satisfied although the report I was e-mailed had incorrect tyre make and tread depth to one wheel
Car serviced and MOT'd all good
Great communication and great work
Car was recalled, work was completed, and car was valeted and looked beautiful
From start to finish Graham was brilliant to deal with and very fair when it came to payment time. Also enjoyed the 220D loan car,
Work was completed on time and to a high standard with good communication throughout the day on updates
no interior vacuum
Great standard for service
Detailed explanation of work through video and quality job
I Drop the car in the Morning it was ready at 2 Pm, I received message and video showing the underneath the car and the Tyre records very explicit
The car feels like new
Informative, knowledgable and helpful staff
Good communication and customer service
Compared to other BMW centres this was by far the easiest and best service I have had.
Efficient friendly and expert service
Excellent completed well within time
Simple straightforward procedure
The issue was sorted quickly and I was keep in the loop at all times
Personal and polite, competent and professional approach
It was quick, efficient and completed on time.
Great service / good staff / top facility
Great friendly staff always helpful
Overall level of service was excellent and informative
Nothing to complain about
Can't do enough for you
Simon is very professional and helpful.
Easy and professional experience
No issues car returned on time
Very friendly and fantastic service received Special thanks to Steve Dove as well really goes above and beyond to ensure you leave a happy customer
Very happy overall, Graham was extremely helpful
Work completed in less time than anticipated at the previously quoted cost.
Work carried out to agreed timetable.
Simple easy no problems with good feedback
Very very helpful could not fault the service slight little hick up but very quick to get sorted.... forever grateful
The service was accomplished as I would have expected. I was seen straight away on my arrival and when I came to collect the car.
My sales man and dealer principle were kind, helpful and gave me a great deal.
James was very professional but very friendly. From the first step into the showroom till to the handover and after. He was very helpfull and kept us informed at all times. We Would not hesitate to recommend him to anyone
All promises were made
The sales executive, Warren was helpful and knowledgeable and gave me the confidence to make the right choice for my needs
Nothing was to much trouble, if I had an issue, it was dealt with straight away.
Brilliant service from Stuart at Rustington
I always deal with Warren Baker whenever possible and he always gives me professional friendly service.
No concerns. Everyone was really warm and friendly.
Sean was really helpful in assisting me with my choice of model and even the colour.
I got the car I wanted, funded the way I wanted, delivered when I wanted.
Salesman kept me fully in touch. He was informed about the details of the product and handled the very long delay well.
Everything explained polite and helpful staff
The brand meets with all my requirements
Knowledgeable sales advisor. Kept informed of progress. Understood my requirements
I ordered the vehicle over the telephone, competing the paperwork on-line, which was very easy. I chose to collect the vehicle, which was a very smooth process at this dealership, with provided great customer service.
No issues with the paperwork or getting updates
Alex Hoad, Chandlers Worthing, was more than helpful,
Stuart Adsett and Matthew Robins were friendly, accommodating and extremely helpful.
Stuart Adsett was very professional, very informative and wouldn't hesitate to purchase another BMW THROUGH HIM