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Ease at which drop off occurred and time taken for me tone on my way with a courtesy car.
Incredibly courteous and polite staff. I know it's expensive compared with independent but using BMW Chandlers gives me the confidence that my car is being 100% looked after properly. Washing and vacuuming the car is an extra treat.
I was surprised that I had to visit twice to complete service jobs and there is no paint available to cover small scratches.
I had specifically waited 3 weeks so that a courtesy car would be available. Upon arrival it was clear that this had not been accurately booked and there wasnt one available :(The team did pick me up & drop me off at home but this was disappointing
Service/MOT carried out as expected.One tyre had notably more wear than the other three but nothing was mentioned and no explanation could be offered when asked. Ironically it was pointed out that I ought to have a first aid kit.
NO FAULTS TO MENTION
Very nice garage
its nice to get the car back cleaned inside and out on time with the phone call
They did what was required within the times set
All OK, work completed in the timescale quoted & I was lent a car to get me around in the meantime. Stephen (Or Steven) the Advisor who saw me in was very polite, personable and efficient. Top marks to him.
As above "Excellent service and clear communications from Phil about the problem with my tyres"
The problem was resolved with the reassurance given that should it reocur they would be able to sort it out.
Friendly, efficient & quality service
Not much waiting around and polite and straight forward
They collected the car from our home and brought it back again, nice and clean,
Mostly very good but I order a sat nav upgrade which I had to remind them to send out. It was already paid for!
Vehicle only in for mot , on completion phone call received stating car ready. On collection vehicle returned after valet in excellent condition.
preferred the old garage in Angmering; it seems to always take longer now and i hate the video health checks
After buying the car I had the drivers side heating running cooler than passenger side. I was told this was "new" BMW design making driver side cooler to ensure no drowsy feeling. Surely that is a choice a driver makes! 3 visits later it was resolved
The briefing on how to use the ace2.0 dash cam should include help to twin with the smartphone. I had to return to get this and the guys were vert helpful but they too were not very familiar with this new dash cam.
Work was completed to my satisfaction and on time
Great communication, everything sorted..
Courteous efficient staff
Better than last time
The offside front radiator grill cover was hanging off. The plastic lugs on the black fixing cover have snapped off. I phoned to report this and spoke to a receptionist who said she would get somebody tomphone me back but so far I have heard nothing
I also liked the video I was sent of the health check
My bmw still had one service on the service plan ! All work completed on time , car clean and tidy, polite staff
Swift first service. Liked the video visual asessment.
The whole experience was easy, stress free and all involved were very efficient and friendly.
Just a really minor point that spoiled the entire experience,the car was washed, thank you, but then the washer obviously got in to move it and left his really dirty black wet messy boot prints all over the beige light clean footwell, it looked awful
Could not fault the service at all.
Cant fault it.
It's back to the booking of the service. Over 2 days and at varying times of day I was in a phone queue for more than 2 hours in total. It was impossible to speak to a human being, and the online booking form was unhelpful.
Service carried out when I wanted, car collected and delivered and no problems
Alex has been great and although I had a couple of rattles on the car these were completed quickly and to my full satisfaction
Seems to be confusion with pricing service for older cars
Fantastic Service throughout.
Telephone system not up to standard
On time, responsive.
They only do what is necessary, and explain what they have done
When the service was finished I was just left sitting no one came to advise me the car was waiting for me. The Customer service person Tim who dealt with me had left for the day and I had to ask two different people before they found the Engineer.
a lovely atmosphere in the show room, and good service by the staff on sight
Would have been completely satisfied butGrease on footwell were boots getting in and out.
This was the second time that I had returned the car for remedial work. There does not appear to be any communication between any of the departments at the garage.
Very good fascilities but can be difficult to contact by phone
Polite and friendly people; job done on time
Efficient and friendly staff
Booked it in on 31 May as service indicator was on (it wasn't specific). MOT was done but next day indicator said service missed. Had it checked and everything bar brake fluid needed doing, hence this visit. Expected that to have been checked in May.
Had a tyre problem, visited at 0830 and although they had no tyre in stock it was ordered and fitted the same day. Fitting time was excellent whilst enjoying a coffee and viewing the new cars in the showroom. Excellent customer service end to end
Garage failed to pick up the car at my workplace twice. ! first time because the part was not available, second time , I wasn't given an explanation Locking mechanism of the door was investigated. The technician did a lousy job to put the trim back
Eight day wait to the first available appointment to attend to an engine warning light. Warranty work failed after a few days and further work is pending.
Every thing went to plan.
Good overall experience
Work was done well and the car was beautifully clean when returned.
I needed two new tyres urgently and the service dept were very accommodating and did this for me whilst I wIted.
faults identified, but not fixed. some faults were unknown to them so thy say to continue driving and monitoring them.money paid for the car not to drive it with software faults.
11 Year old Z4 passed MOT, clean !!!
Admin and arrangements are getting harder to fix up with Chandlers at every visit
I am a little disappointed with the experience following my last service. Car service was booked and I had asked for tyre to be checked due to tyre pressures dropping significantly. It was later found that nail in tyre was missed.
Again no problems
Everything was done as per standard
Car picked up, work carried out efficiently and returned washed.
Efficient and quick service but you insist on sending correspondence to my husband. It is me who owns the car and takes it to a BMW garage for MOT and service.
I was given was a sporty 1 series courtesy car which was very difficult to get into. I can imagine some of BMW customer would struggle even more than me. Very strange that BMW would use this type of car for some of their older customers?
Solved the problem.
Very nice staff. Good waiting area. Professional service.
Good service as always
The service was quick but it took two weeks to book the service.
I have now had four BMWs over a period of years. I had previously found my service experience at Chandlers satisfactory. Staff engagement, resolving of problems as expected. Always nice to have the car returned clean. A plus.
No courtesy car available when my car needed repair under BMW warranty
Work carried out was complimentary as I only bought the vehicle 3 months ago but still received top notch service.
Nice showroom, polite professional staff
Great customer service with very polite and helpful staff at bmw Worthing.
Overall everything was fine. The interior was a little grubby on return of the vehicle. However, everything else was very satisfactory.
Matt McFarlane went above and beyond to make sure the car was perfect
Helped me get a good deal on a great car.
Already said. Fantastic service and treatment
I was kept fully informed at all stages of the purchase and delivery by Chris Dunford Sales Executive.
Great customer care, updates on car build and delivery
Its always a brilliant experience buying a new BMW the salesman and rest of the team make you feel relaxed with no pressure making the whole thing really enjoyable from start to finish lve been a customer for 26 years so all good
Stuart Adsett provided excellent service. Very responsive and easy to deal with.
Stuart could not do enough for us
Matt Macfarlane & Andy Harding fully understood my expectations, making the whole experience from purchase to delivery very smooth.
The sales person took their time to explain the workings of the car.
The experience was a good one, the show room is large and has a good range of vehicles. All the employees were polite and friendly and quick to welcome you to the showroom offer a drink and find the member of staff you were meeting.
Really helpful staff did everything they could to make me feel comfortable.
The BMW centre got the car ready to a high standard and looked after me during the purchase
Having used the Dealership before it was like dealing with friends.
Delivered quickly and picked up within a week
Happy with process and handover except (absence of bunch of flowers)!
All round good service. Communications were not pushy but timely and effective
I was kept informed throughout, delivery date was improved upon against the original estimate and I was made to feel like an important customer when ever I visited Chandlers.
No problems all good
BMW Rustington is a sparkling new building and a pleasure to visit as are the staff who work there.
We were made to feel our custom was important and valued.
I guess the main feeling was of dealing with people who are prepared to listen and give you time to make decisions.
Sales adviser extremely helpfull from initial enquiery to test drive to order to final delivery.Always made to feel wecone by all staff at centre
My sales person was Stuart Adsett. Nothing was too much bother. He went through the whole process with complete professionalism. As for the delivery of our car, he went through every aspect of the car....perfect!
So friendly, knowledgeable and helpful.