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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very nice staff. Good waiting area. Professional service.

Service

Good service as always

Service

No courtesy car available when my car needed repair under BMW warranty

Service

I have now had four BMWs over a period of years. I had previously found my service experience at Chandlers satisfactory. Staff engagement, resolving of problems as expected. Always nice to have the car returned clean. A plus.

Service

The service was quick but it took two weeks to book the service.

Service

Nice showroom, polite professional staff

Service

Work carried out was complimentary as I only bought the vehicle 3 months ago but still received top notch service.

Service

Great customer service with very polite and helpful staff at bmw Worthing.

Service

Overall everything was fine. The interior was a little grubby on return of the vehicle. However, everything else was very satisfactory.

Service

Great communication & excellent collection and delivery of car

Service

Have had to chase them to find out what was happening in respect of warranty work, still outstanding item to be completed nearly 2 weeks after car went in. Leather on drivers seat not right pictures taken and sent to BMW

Service

Items not carried out and were only realised minutes before I came to collect vehicle. Customer service poor and made to feel like I was not important. Car is due in again for the 3rd time but no apology for not having fixed it yet

Service

I don’t believe the service given was very good at all. NOT happy with having to contact BMW several times whilst on holiday to find out what was happening with my car and also come home to a dirty car after it was put in for a full valet.

Service

A nice surprise awaited the car was washed even for the MOT.

Service

All good

Service

No issues on actual turn round on day

Service

Good all round performance

Service

No fuss just straight forward great service in nice surroundings

Service

Because I am satisfied,Oh ! and a big thanks to Kevin ,manager of the service department for sorting out a problem with my paintwork sealant.

Service

As above - staff great but overall experience less so

Service

Efficient,reception ,show rooms immaculate as you would expect from a primium product

Service

Persevered with difficult drive line which has now been rectified

Service

Car now in perfect working order after a number of hard to detect faults.

Service

Service was great - price

Service

I asked that the windscreen be checked as a repair is present in done A and need to know if it would pass the MOT. No one looked at it or advised if it was OK. So I had to return to the dealership to have it inspected. Wasting time and money

Service

It was carried out on time and the fault has completely been rectified to BMM?w standards

Service

Brought the car at allotted time was ready earlier then stated.

Service

This was just for an MOT test which my car passed

Service

Excellent service

Service

See above ,service not great, expensive and also no quote yet

Service

As per above. Car was also given a courtesy wash - seems that the contents of the hoover was just left on the back seats. Again, poor service from BMW!

Service

Great service no hassle

Service

All very efficient although Chandlers had difficulty in fitting me in before my holiday - yet did make room just in time. I understand that with so many recalls they were under pressure.

Service

Pretty much the same comments already given. It was reassuring to know that Chandlers BMW Worthing were able to provide the replacement part and carry out the work immediately.

Service

Could not find fault at all with the experience . All very well dealt with. I have confidence in dealing with the well versed stall at the garage.

Service

My sales person was Stuart Adsett. Nothing was too much bother. He went through the whole process with complete professionalism. As for the delivery of our car, he went through every aspect of the car....perfect!

Sales

So friendly, knowledgeable and helpful.

Sales

fantastic sales team and product knowledge