Loading...

About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did exactly what was required

Service

When the work was completed it was done quickly which I have no problem with.

Service

Fully satisfied.

Service

As above. But was assured that the appointment is given through a call centre who often don't realise the individual situations.

Service

Warm and friendly and high standards.

Service

Carried out warranty work as required.

Service

Vidieo could have been clearer loan car was dirty muddy inside took pictures to ensure I did not get the blame

Service

Poor communication

Service

Very thorough

Service

Dealt with the problem and kept me well informed

Service

On the past couple of occasions that I've been into the servicing and parts section, some of the employees seem a little blunt or not really interested. On one occasion I had to ask if someone was working there due to the lack of service.

Service

Hi by

Service

Everything fine, and they did extra work not booked in which was nice. However their product genius is a little prickly, and I got minimum advice on a problem I had, because I didn't buy the car there.

Service

I am very satisfied with the dashboard repair under warranty and the speed of return of my car. Having had an oil service at the same time it's not clear to me why the next service is only 12 months away. The rattle in the drivers door remains.

Service

They always take the time to ensure that you are kept up to date with progress.

Service

They took a while to get me an appointment 4 weeks from when I wanted it, but after that it all went well. Spotted additional issues and resolved promptly. Thanks

Service

Impeccable service

Service

BMW (Chandlers Worthing) still have to solve a few of their communication problems with internal departments.

Service

very good service and advice and the video of the service was extremely informative

Service

Very good the only problem I have is that I could not understand the video report sent to my phone because the engineer was heavily accented

Service

Unfortunately the computer system was down on the day of the service and I had to take the car back the following day for the car software to be updated to record the service.

Service

As any new part fitted they said there is a warranty on the part which is on the car so if the car has 3mo the warrenty then that part has 3 months not a min of 12 mo this

Service

good customer service but did take a long time to get an appointment 3 weeks + but was over xmas but still along time when my brakes needed doing + cost was quite high

Service

After booking oil change service online was told by garage that I also had to pay for a manatory microfilter replacement. Tyre pressures were not corrected even though warning light had come on the night before.

Service

Poor communication. Issues with performance exhaust and car software. Took the car in twice as a result of engine light coming on.

Service

they carry out repairs satisfactorally

Service

Courteous and helpful staff

Service

Superb service from everyone

Service

Great service and regularly updated on progress of the service

Service

My car was collected, serviced & returned. The film of the inspection was novel, but informative, especially the damage to my front tyre requiring replacement.

Service

Booking not recognised so 2 hours wait.Tyre pressures uneven on car when returned. Excessive charge for mere inspection.

Service

The only problem was the length of wait for a service booking.

Service

Firstly no hire car which was eventually sorted, then no brake pads available so the car will have to go back in again

Service

Very helpful and ‘while you wait’ service resolved my issue professionally

Service

Disappointed that the car was not returned to me as I had left it. Contents of the boot were thrown on the rear seat and upon starting the car car, the radio station had been changed and was at an extremely high volume.

Service

Issue dealt with quickly and satisfactorily.

Service

I appreciate the quality of the vehicle and the service backup

Service

Because it was all as expected, and completed on time.

Service

Service met my expectations.

Service

No one does service better than BMW

Service

Service carried out on time as arranged. Poor choice of reading material available while waiting during service, magazines have gone leaving just one or two newspapers.

Service

It would have been "Completely" but it took over 2 hours instead of the suggested 90 minutes, which out me right in the middle of the rush hour.

Service

no reduction in good customer care

Service

They give excellent service

Service

Very nice and efficient service

Service

Good all round service, matched with enthusiasm from the staff

Service

I'm confident that the work carried out was to a good standard. It was good to have the car collected and delivered although notification by email was confusing as there was a standard communication telling me how to get to the workshop.

Service

Professional and love the video report that is sent.

Service

all ok

Service

Excellent service

Service

What a wonderful new facility they have, with friendly and helpful staff (especially the lady receptionist who is a gem), and a comfortable waiting area.

Service

Everything was perfect except the valeting, which could’ve been a little more thorough.

Service

Chose Chandlers for the excellent, reliable collection & return service. Driver Danny Burne is always polite, professional and helpful, a great ambassador for the company. Service staff extremely courteous, and car was returned beautifully cleaned.

Service

Fast efficient service

Service

Amazing customer service as usual.

Service

Telephone service not brilliant

Service

All persons within the business were helpful and courteous.

Service

Excellent service all round

Service

Chandlers enabled me to get the car booked in at short notice. Turned the work around swiftly & efficiently.Always pleased by their standard of work.

Service

Kept up to date. Collected car, serviced, cleaned and returned by early afternoon

Service

Service carried out to my satisfaction.W'tee repair also done. Car valeted to high standard.

Service

Other than delays booking a service , once booked I was looked after very well.

Service

Everything was fine except the problem we have with the radio. A very unusual problem probably but we cannot get the Traffic News on Radio Sussex, and you were not able to solve the problem. We get Surrey Traffic News and other local stations.

Service

The engineer was polite and informative about the vehicle needs and the processes.

Service

Warren Baker has sold us four cars now and is a credit to Chandlers,

Sales

Why is it so Difficult to find out more about your accessories that are available for your car such as mats liners car seat covers towbar add-ons mudguards.

Sales

Kept informed, given good suggestions. Great handover service.

Sales

Everything was made as easy as possible for me to upgrade my new car

Sales

All the staff at the centre were extremely helpful and the hand over of my new car was very efficient. The coffee wasn't bad either !

Sales

I found it very easy to order what I wanted with the assistance of the sales staff who were knowledgeable and professional. My car was ordered and delivered in one month.

Sales

very hospitable and welcoming

Sales

everything went as expected

Sales

Great cars

Sales

Had several BMWs and the team at Chandler’s Rustington are the best I have been involved with.

Sales

Everything ran smoothly, and I was kept informed through the app and salesman as to the progress of my car.

Sales

Excellent service.

Sales

Friendly reception staff. Salesman very knowledgeable about the product and worked hard to get me the financial deal I was looking for. The collection process was straight forward and the car excellently presented and explained.

Sales

Friendly staff, helpful . Danielle helped me get the best deal without being too pushy

Sales

Everything was smooth and communication was great.