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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They did the service without problems but couldn't find three other issues relating to software faults. Two of the three faults have reoccured since leaving the garage.

Service

Did what they said they would do and offered to come and collect the car without prompting.

Service

Really good service.

Service

Just as I rated very satisfied with kind polite staff

Service

Very easy - drive Straight in - leave my car collect courtesy car - go to work -Get a video update of underside of car during the day - a call to say it's ready - drive back - very easy thanks

Service

Car was lovely and Clean

Service

Had to wait a very short time for a tyre change. Very efficient

Service

they have always given good service

Service

Everything organised and advised about

Service

Because I had been in hospital for over six weeks and CHANDLERS gave my son their full support to provide him with estimates for repairs and carrying an MOT at tje appropiate time. Even collecting the car and returning to my home

Service

The booking system did not work and I lost the opportunity for the online service discount. The car had to be returned immediately because fault was not fixed. The service however is always good

Service

On time, thorough and pleasant to deal with

Service

From my initial phone call to the completed service I received first class service.

Service

Car collected and returned on time. All good.

Service

Very helpful and great service

Service

Work required done to my satisfaction, and the free wash and clean was much appreciated.

Service

The service indicator for the brake fluid change was not re-set after the service so we will need to visit the dealership again to have this re-set correctly.

Service

My vehicle was in for an MOT and EGR recall. There was no note on the paperwork to say the EGR had been checked/replaced. I was told by the service manager that it had been, but the lack of documentation could raise problems when I come to resell.

Service

Resolved all issues under warranty

Service

An obscure problem analysed and resolved without fuss.

Service

the staff were friendly and helpful

Service

Communication pre and post service was strong. Chandlers offered flexibility and were very accommodating

Service

Satisfied that the fault was diagnosed and corrected, very dissatisfied with acquiring a faulty car, told no curtesy car two or three times, told there was one when arrived, to late as arranged another driver for a lift home, no car for 3 days, bad.

Service

My car was at garage for 9.30am. I decided to return to garage at approx 4.30/5pm... and it still wasnt ready. The vehicle was only there for an MOT. 7 hours.... really....? No courtesy car either....really?

Service

Answer as same as previous.

Service

Not all my issues were dealt with

Service

Because I was completely satisfied

Service

Made welcomed

Service

Good efficient service

Service

The staff seem to be demotivated with less enthusiasm to keep customers informed of their vehicle's progress.

Service

I was talked through everything

Service

No problems

Service

Services is exceptional and they answer all my questions.

Service

People listened to my issues and acted upon them

Service

The MOT and corrective point was carried out to my full satisfaction

Service

I spent a couple of minutes in the service area before I was attended to. However, apart from that, I was very happy with the help I was given.

Service

The data provided after a service is not helpful as it doesn't include all the work or checks that supposedly have been done.

Service

Very helpfull nothing too much trouble

Service

I appreciate estimates are only that but for the actual price to be 50% + more, and the fact that the work could not be completed on the day is really unsatisfactory.

Service

I was somewhat dissatisfied with the fact that the garage failed to update the in car service record and were not particularly helpful about rectifying it.

Service

Very poor internal communication

Service

Everything was carried out perfectly and Phil went the extra mile to help.

Service

Problem not fixed

Service

Very efficient, everything when smoothly

Service

All done with no fuss. However I was surprised when my car tells me the pads are needing replacement when after the job is done there was still 25% use available

Service

The whole experience was very pleasant.

Service

Always deal with any issues that I may have had with professional and helpful conduct.

Service

FRIENDLY STAFF, NICE ENVIRONMENT

Service

Done what they said they would do. The wait around was fairly comfortable too.

Service

staff always give the impression that you and your car are really important. Nothing appears to be too much trouble.

Service

Always helpful and very friendly

Service

Very efficient and caring

Service

Excellent service, professional,

Service

I cant think of anything really that you could do better. Business is a 2 way mutual thing. You provide me great services which benefits me and that makes me want to come back for more great service.

Service

Good value servicing.

Service

Ease in which car was dealt with.

Service

time taken for mot ,spot on.

Service

Requests were not followed (wrong number called), which resulted in us not being able to collect our car on the same day, we then had to request at short notice for extra insurance to be taken out on the courtesy car as well.

Service

I had no reason to complain.

Service

No problems, e-mail with condition report received. Excellent loan car on the day.

Service

Fantastic facilities & excellent customer service made for a great experience

Service

Prompt efficient issue resolved

Service

Did exactly what you said you were going to do.

Service

efficient and helpful

Service

Know the sales person well and trust and respect him. Also know he doesn't set the trade in price.

Sales

Good support, clear explanation at every stage of the way

Sales

Couldn't fault the experience.

Sales

Have been going to chandlers for 15 years and will continue due to the great customer service, great deals and I get and due to the great staff.

Sales

Able to source a new car quickly without a build-order, at a very agreeable specification and target price.

Sales

Chris Dunford was very good all round and all my requirements as I requested as very particular how I wanted certain things on collection days so could detail the car myself before driving away.

Sales

Salesman Stuart Adsett very helpful and did everything to help

Sales

Your employee , Stuart made the experience very smooth

Sales

We were told a CD player was standard on our model - we found this not to be the case. We thought the Speed Limit indicator was standard as on the X1.....it is not..... minor issues but disappointing all the same

Sales

Everyone was very helpful.

Sales

All aspects were good.

Sales

Looked after us and helped us find the best car for the money we had

Sales

I was well informed as to whats happening and when I will be able to collect the car. All good communications.

Sales

My sales advisor Stuart Adsett was brilliant from my initial enquiry right through to handover and beyond!

Sales

We have purchased a great vehicle with a top spec at a good price. Matt McFarland went to great lengths to trace this exact car and secure the promotional finance.Matt took pride in valeting and polishing the Car on his day off for the handover over

Sales

Nigel was a pleasure to deal with and very helpful. However, it wasn't only Nigel, the entire staff at Chandlers BMW in Worthing were exceptional when it comes to customer service. A marked improvement over other centres. Would highly recommend them.

Sales

Brilliant from start to finish My thanks to Tom ( finance) Julian Jordan and special thanks to Stuart Adsett . Nothing was too much trouble . Professional polished device right through. Faultless. Please convey my best wishes to all .

Sales

Everything was excellent

Sales

The purchase was completed quickly and on the deadline we had agreed. The handover was very thorough and sales executive Dragos Codreanu set-up the driver's key and my i-phone and said I could contact him anytime with any questions in the future.

Sales

Everyone I spoke to at Chandlers Worthing was extremely welcoming and friendly. Chris Dunford was my point of contact on this occasion and was excellent. I spoke with Alex Hoad previously when I purchased a 530i and he was also great.