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Good efficient service
I was talked through everything
The staff seem to be demotivated with less enthusiasm to keep customers informed of their vehicle's progress.
Services is exceptional and they answer all my questions.
People listened to my issues and acted upon them
The data provided after a service is not helpful as it doesn't include all the work or checks that supposedly have been done.
The MOT and corrective point was carried out to my full satisfaction
I spent a couple of minutes in the service area before I was attended to. However, apart from that, I was very happy with the help I was given.
Very helpfull nothing too much trouble
I appreciate estimates are only that but for the actual price to be 50% + more, and the fact that the work could not be completed on the day is really unsatisfactory.
I was somewhat dissatisfied with the fact that the garage failed to update the in car service record and were not particularly helpful about rectifying it.
Very poor internal communication
Everything was carried out perfectly and Phil went the extra mile to help.
Problem not fixed
All done with no fuss. However I was surprised when my car tells me the pads are needing replacement when after the job is done there was still 25% use available
Very efficient, everything when smoothly
The whole experience was very pleasant.
Always deal with any issues that I may have had with professional and helpful conduct.
Always helpful and very friendly
FRIENDLY STAFF, NICE ENVIRONMENT
Done what they said they would do. The wait around was fairly comfortable too.
staff always give the impression that you and your car are really important. Nothing appears to be too much trouble.
Very efficient and caring
Excellent service, professional,
I cant think of anything really that you could do better. Business is a 2 way mutual thing. You provide me great services which benefits me and that makes me want to come back for more great service.
Good value servicing.
time taken for mot ,spot on.
Ease in which car was dealt with.
I had no reason to complain.
Requests were not followed (wrong number called), which resulted in us not being able to collect our car on the same day, we then had to request at short notice for extra insurance to be taken out on the courtesy car as well.
No problems, e-mail with condition report received. Excellent loan car on the day.
Prompt efficient issue resolved
Fantastic facilities & excellent customer service made for a great experience
Did exactly what you said you were going to do.
efficient and helpful
Fantastic level of service
Very professional and friendly service staff. Car was cleaned but surprised floor mats weren't vacuumed.
Customer experience level that I do not find acceptable. The car was also dirty.
Would have been better if they had been prepared to deliver the vehicle back to me. I had to drive to collect it. Thankfully BMW had arranged a hire car for me. The lack of interest from Chandler's was concerning.
Good quality loan car. All remedial work done to my satisfaction. Service advisor kept me informed.
They do everything I ask.
Did what they needed to do
Nothing is ever missed which gives peace of mind.
Vehicle was collected, services, video of the event was sent to me, car wash washed and vacuumed and delivered back within the agreed time slot - I'm delighted!
Let me down on timekeeping car not ready when they said it won't would be did not seem bothered
Would like to have known what was comfort module entailed
All the memory settings unseats, radio etc etc had been removed
The car was serviced as requested but as I have purchased two new cars from Chandlers, Worthing, and have been a customer for over 20 years, I was not made to feel special in any way or treated with any additional courtesy or rewarded for my loyalty
DRIVE IN RECEPTION ,FRIENDLY STAFF ,COMFORTABLE WAITING AREA. CAR ALWAYS CLEAN .
Staff were very helpful in resolving my problem.
Efficient 'while you wait' service with first class waiting environment
Fixed main issue professionaly and identified other issues to look into.
Im a bit OCD with my car. Over the years ive become cynical and I never like handing my car over to garages because Ive had "issues". After this experience I actually look forward to chandlers having my car and working on it they are so diligent.
Fab service and a lovely waiting area with top notch Coffee! Car was cleaned throughout and looked like new...
As above .. they sorted out the problem and were very apologetic. Excellent service.
Everything was completed quickly and I got a little video of the underneath of my car
Service manager kept me informed on progress regarding my cars service and within time scale agreed.
prompt efficent service
Everything was dealt with in fairly efficient way
Always helpful and efficient
It is a nice showroom and the car was prepared very well. I do think they could have done a little better on the price.
My recent visit was for an end of warranty check, I like the video I received but as for what was actually checked I don't know. I liked how easy it was to book the service online.
Because you do what you say on the box! We come in for something and it is done. No umming and aahing, lovely staff, excellent service.
Locking wheelnut adaptor left on wheel. Fortunately it fell off as I turned into my drive so was able to retrieve it when I noticed it the next day. Poor from any garage let alone BMW
Car serviced and returned on time
Completely painless experience
Have used this particular dealership for the past 3 years after moving locally I find them very helpful and efficient. Progress on any work being carried out or required is advised in a timely manner. Vehicle always ready on time
Small issue with car all sorted same day, what more can you ask for?
My sales advisor Stuart Adsett was brilliant from my initial enquiry right through to handover and beyond!
We have purchased a great vehicle with a top spec at a good price. Matt McFarland went to great lengths to trace this exact car and secure the promotional finance.Matt took pride in valeting and polishing the Car on his day off for the handover over
Nigel was a pleasure to deal with and very helpful. However, it wasn't only Nigel, the entire staff at Chandlers BMW in Worthing were exceptional when it comes to customer service. A marked improvement over other centres. Would highly recommend them.
Brilliant from start to finish My thanks to Tom ( finance) Julian Jordan and special thanks to Stuart Adsett . Nothing was too much trouble . Professional polished device right through. Faultless. Please convey my best wishes to all .
Everything was excellent
The purchase was completed quickly and on the deadline we had agreed. The handover was very thorough and sales executive Dragos Codreanu set-up the driver's key and my i-phone and said I could contact him anytime with any questions in the future.
Everyone I spoke to at Chandlers Worthing was extremely welcoming and friendly. Chris Dunford was my point of contact on this occasion and was excellent. I spoke with Alex Hoad previously when I purchased a 530i and he was also great.
Sales Exec was extremely pleasant, helpful and responsive. Also found me a really good deal...so all in all great..
Andy and Alex were brilliant
So far so good, the car has yet to be delivered,
Kept updated throughout and given plenty of information to make the decision
I have now purchased 3 new BMW vehicles from Chandlers and have been a customer for 10 years and have always been looked after and am very satisfied with them.
Great selection of cars were available to view, showroom was exceptionally neat, tidy and looked very professional. My salesman (Warren) listened to my requirements, then set about finding me exactly the vehicle ( model, trim, colour ) we wanted.
I am a big fan of BMW's and I like performance cars, I regularly visit the showroom to look at my possible next car and am welcomed by a very friendly team of representatives. I exchange my cars every 2-3 years with low mileage to secure a good deal.
Chandlers very easy to deal with - very nice atmosphere and very pleasant poeple
Warren was excellent to deal with
Helpful anf friendly
As I have said in previous answers, nothing was too much trouble for all your staff at Rustington. We were completely satisfied with every aspect of the transaction.
Stuart Adsett at Rustington made this process smooth