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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Made welcomed

Service

Good efficient service

Service

I was talked through everything

Service

The staff seem to be demotivated with less enthusiasm to keep customers informed of their vehicle's progress.

Service

Services is exceptional and they answer all my questions.

Service

No problems

Service

People listened to my issues and acted upon them

Service

The data provided after a service is not helpful as it doesn't include all the work or checks that supposedly have been done.

Service

The MOT and corrective point was carried out to my full satisfaction

Service

I spent a couple of minutes in the service area before I was attended to. However, apart from that, I was very happy with the help I was given.

Service

Very helpfull nothing too much trouble

Service

I appreciate estimates are only that but for the actual price to be 50% + more, and the fact that the work could not be completed on the day is really unsatisfactory.

Service

I was somewhat dissatisfied with the fact that the garage failed to update the in car service record and were not particularly helpful about rectifying it.

Service

Very poor internal communication

Service

Everything was carried out perfectly and Phil went the extra mile to help.

Service

Problem not fixed

Service

All done with no fuss. However I was surprised when my car tells me the pads are needing replacement when after the job is done there was still 25% use available

Service

Very efficient, everything when smoothly

Service

The whole experience was very pleasant.

Service

Always deal with any issues that I may have had with professional and helpful conduct.

Service

Always helpful and very friendly

Service

FRIENDLY STAFF, NICE ENVIRONMENT

Service

Done what they said they would do. The wait around was fairly comfortable too.

Service

staff always give the impression that you and your car are really important. Nothing appears to be too much trouble.

Service

Very efficient and caring

Service

Excellent service, professional,

Service

I cant think of anything really that you could do better. Business is a 2 way mutual thing. You provide me great services which benefits me and that makes me want to come back for more great service.

Service

Good value servicing.

Service

time taken for mot ,spot on.

Service

Ease in which car was dealt with.

Service

I had no reason to complain.

Service

Requests were not followed (wrong number called), which resulted in us not being able to collect our car on the same day, we then had to request at short notice for extra insurance to be taken out on the courtesy car as well.

Service

No problems, e-mail with condition report received. Excellent loan car on the day.

Service

Prompt efficient issue resolved

Service

Fantastic facilities & excellent customer service made for a great experience

Service

Did exactly what you said you were going to do.

Service

efficient and helpful

Service

Fantastic level of service

Service

Very professional and friendly service staff. Car was cleaned but surprised floor mats weren't vacuumed.

Service

Customer experience level that I do not find acceptable. The car was also dirty.

Service

Would have been better if they had been prepared to deliver the vehicle back to me. I had to drive to collect it. Thankfully BMW had arranged a hire car for me. The lack of interest from Chandler's was concerning.

Service

Good quality loan car. All remedial work done to my satisfaction. Service advisor kept me informed.

Service

They do everything I ask.

Service

Did what they needed to do

Service

Nothing is ever missed which gives peace of mind.

Service

Vehicle was collected, services, video of the event was sent to me, car wash washed and vacuumed and delivered back within the agreed time slot - I'm delighted!

Service

Let me down on timekeeping car not ready when they said it won't would be did not seem bothered

Service

Would like to have known what was comfort module entailed

Service

All the memory settings unseats, radio etc etc had been removed

Service

The car was serviced as requested but as I have purchased two new cars from Chandlers, Worthing, and have been a customer for over 20 years, I was not made to feel special in any way or treated with any additional courtesy or rewarded for my loyalty

Service

DRIVE IN RECEPTION ,FRIENDLY STAFF ,COMFORTABLE WAITING AREA. CAR ALWAYS CLEAN .

Service

Excellent service

Service

Staff were very helpful in resolving my problem.

Service

Efficient 'while you wait' service with first class waiting environment

Service

Fixed main issue professionaly and identified other issues to look into.

Service

Im a bit OCD with my car. Over the years ive become cynical and I never like handing my car over to garages because Ive had "issues". After this experience I actually look forward to chandlers having my car and working on it they are so diligent.

Service

Fab service and a lovely waiting area with top notch Coffee! Car was cleaned throughout and looked like new...

Service

As above .. they sorted out the problem and were very apologetic. Excellent service.

Service

Everything was completed quickly and I got a little video of the underneath of my car

Service

Service manager kept me informed on progress regarding my cars service and within time scale agreed.

Service

prompt efficent service

Service

Everything was dealt with in fairly efficient way

Service

Always helpful and efficient

Service

As above

Service

It is a nice showroom and the car was prepared very well. I do think they could have done a little better on the price.

Service

My recent visit was for an end of warranty check, I like the video I received but as for what was actually checked I don't know. I liked how easy it was to book the service online.

Service

Because you do what you say on the box! We come in for something and it is done. No umming and aahing, lovely staff, excellent service.

Service

Locking wheelnut adaptor left on wheel. Fortunately it fell off as I turned into my drive so was able to retrieve it when I noticed it the next day. Poor from any garage let alone BMW

Service

Car serviced and returned on time

Service

Completely painless experience

Service

Have used this particular dealership for the past 3 years after moving locally I find them very helpful and efficient. Progress on any work being carried out or required is advised in a timely manner. Vehicle always ready on time

Service

Small issue with car all sorted same day, what more can you ask for?

Service

My sales advisor Stuart Adsett was brilliant from my initial enquiry right through to handover and beyond!

Sales

We have purchased a great vehicle with a top spec at a good price. Matt McFarland went to great lengths to trace this exact car and secure the promotional finance.Matt took pride in valeting and polishing the Car on his day off for the handover over

Sales

Nigel was a pleasure to deal with and very helpful. However, it wasn't only Nigel, the entire staff at Chandlers BMW in Worthing were exceptional when it comes to customer service. A marked improvement over other centres. Would highly recommend them.

Sales

Brilliant from start to finish My thanks to Tom ( finance) Julian Jordan and special thanks to Stuart Adsett . Nothing was too much trouble . Professional polished device right through. Faultless. Please convey my best wishes to all .

Sales

Everything was excellent

Sales

The purchase was completed quickly and on the deadline we had agreed. The handover was very thorough and sales executive Dragos Codreanu set-up the driver's key and my i-phone and said I could contact him anytime with any questions in the future.

Sales

Everyone I spoke to at Chandlers Worthing was extremely welcoming and friendly. Chris Dunford was my point of contact on this occasion and was excellent. I spoke with Alex Hoad previously when I purchased a 530i and he was also great.

Sales

Sales Exec was extremely pleasant, helpful and responsive. Also found me a really good deal...so all in all great..

Sales

Andy and Alex were brilliant

Sales

So far so good, the car has yet to be delivered,

Sales

Kept updated throughout and given plenty of information to make the decision

Sales

I have now purchased 3 new BMW vehicles from Chandlers and have been a customer for 10 years and have always been looked after and am very satisfied with them.

Sales

Great selection of cars were available to view, showroom was exceptionally neat, tidy and looked very professional. My salesman (Warren) listened to my requirements, then set about finding me exactly the vehicle ( model, trim, colour ) we wanted.

Sales

I am a big fan of BMW's and I like performance cars, I regularly visit the showroom to look at my possible next car and am welcomed by a very friendly team of representatives. I exchange my cars every 2-3 years with low mileage to secure a good deal.

Sales

Chandlers very easy to deal with - very nice atmosphere and very pleasant poeple

Sales

Warren was excellent to deal with

Sales

Helpful anf friendly

Sales

As I have said in previous answers, nothing was too much trouble for all your staff at Rustington. We were completely satisfied with every aspect of the transaction.

Sales

Stuart Adsett at Rustington made this process smooth