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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job done on time and per estimate

Service

The ease of dropping off and picking the car up again .

Service

COVID restrictions meant normal level of service wasn't possible in terms of refreshments available while waiting or the car being washed as it normally would.

Service

Routine but still quality

Service

Easy access on the morning, staff very helpful and friendly, as usual.

Service

Overall excellent

Service

Jade was really helpful in every possible way.

Service

Prompt attention.

Service

Everything was good except the charges for labour and parts

Service

Usual excellent service and kept me informed throughout.

Service

Professional, friendly and value service

Service

Very happy with customer service

Service

Great service

Service

Everything was explained clearly at the outset. The work was carried out as expected and the the staff that dealt with my car were excellent. Very professional.

Service

Car collected and delivered back home

Service

Friendly efficient staff

Service

Did what they said they would do!

Service

I knew what to expect in advance as the booking system gave a cost breakdown for the service and MOT. A damaged tyre needed replacing. This was explained by the service adviser by phone. A very welcome annual roadside assistance has been provided.

Service

Quick and easy process

Service

See above and I was kept informed throughout the day about the service and when the car would be ready.

Service

They fixed the car and at a good price

Service

Overall experience very good and hassle free

Service

Works carried out professionally

Service

Very efficient

Service

Efficient and well organised

Service

The service team at Worthing are very professional & care so much about their customers!!!!!

Service

Quick, easy and very pleasant experience.

Service

Recall work on the steering wheel went smoothly. Again, good communication and quality of workmanship.

Service

The problem I had involved winter/summer tyres and was dealt with by Adam L who was great, he was patient and helpful and had a very nice reassuring manner.

Service

Everything was progressed as expected

Service

Fair and helpful

Service

Car MOT and service completed in quick time

Service

Very friendly service, and no waiting.

Service

All straight forward

Service

The messaging text service is a great way of informing the customer that their vehicle is ready

Service

Very professional, yet friendly service. Great job performed and dealt with timely

Service

Fault came back first time but service dept was quick to get it back in and get me a replacement car

Service

We were informed what needed doing and it was carried out quickly and efficiently.

Service

Simple drop-off, kept informed and easy collection at a time concvenient to me.

Service

Have been dealing with them for over 30 years and ok the odd issue but in general they have been very good

Service

Attention to detail

Service

Graham Larking was very helpful

Service

Kept up to date on progress. As always friendly, helpful staff

Service

Great service with my car collected and delivered back same day. A great benefit of having a senior manager at Chandlers living around the corner from me. Thanks Steve!

Service

Well organised all done on time and thought the video by the technician is a good added feature to the service

Service

As expected/ high level

Service

The service team were helpful and efficient despite the challenging conditions and kept me informed of the work required and when it would be completed.

Service

Very smooth and professional procedure.

Service

Informative, helpful, courteous, safe

Service

Service Team and reception - even in difficult times - operate with a smile (even though you can't always see it!)

Service

Appointment was easy and work undertaken in timely manner. The video check is great.

Service

All issues resolved in fast and efficient manor.

Service

Was well looked after and issue with car fixed promptly along with a free car health check.

Service

Always friendly always helpful and always professional ...

Service

Courteous and efficient

Service

Excellent service from start to finish whilst still adhering go the current government guidelines.

Service

Sean was extremely helpful

Sales

very easy to deal with, nothing was a chore felt welcome and valued

Sales

Sean Mumford was great and found the exact car we wanted and we are really really pleased with it, we love it. Also Matt in finance was so helpful too, and guided us. Only downfall if any was communication on occasions due to Covid but 10 out of 10.

Sales

Easy click and collect was great.

Sales

Professional service 100%

Sales

Very easy transaction from start to finish, great service.

Sales

organised, friendly and professional .

Sales

Great sales agent - Stuart Adsett

Sales

Despite COVID restrictions it was a smooth process

Sales

James Gillham was excellent

Sales

Quick, seamless and Covid safe.

Sales

The experience was stress free and enjoyable. I was kept informed at every stage from order to delivery.

Sales

Nigel was Knowledgeable and helpful.

Sales

Having bought many BMWs over the years I was delighted to receive the same excellent service as I have grown accustomed to expect from the local BMW agency, it's a real pleasure to deal with them, so thank you, and keep up the good work.