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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing is ever missed which gives peace of mind.

Service

Vehicle was collected, services, video of the event was sent to me, car wash washed and vacuumed and delivered back within the agreed time slot - I'm delighted!

Service

Let me down on timekeeping car not ready when they said it won't would be did not seem bothered

Service

Would like to have known what was comfort module entailed

Service

The car was serviced as requested but as I have purchased two new cars from Chandlers, Worthing, and have been a customer for over 20 years, I was not made to feel special in any way or treated with any additional courtesy or rewarded for my loyalty

Service

All the memory settings unseats, radio etc etc had been removed

Service

DRIVE IN RECEPTION ,FRIENDLY STAFF ,COMFORTABLE WAITING AREA. CAR ALWAYS CLEAN .

Service

Excellent service

Service

Efficient 'while you wait' service with first class waiting environment

Service

Fixed main issue professionaly and identified other issues to look into.

Service

Everything was completed quickly and I got a little video of the underneath of my car

Service

As above .. they sorted out the problem and were very apologetic. Excellent service.

Service

Im a bit OCD with my car. Over the years ive become cynical and I never like handing my car over to garages because Ive had "issues". After this experience I actually look forward to chandlers having my car and working on it they are so diligent.

Service

prompt efficent service

Service

Service manager kept me informed on progress regarding my cars service and within time scale agreed.

Service

Everything was dealt with in fairly efficient way

Service

Fab service and a lovely waiting area with top notch Coffee! Car was cleaned throughout and looked like new...

Service

Always helpful and efficient

Service

As above

Service

It is a nice showroom and the car was prepared very well. I do think they could have done a little better on the price.

Service

My recent visit was for an end of warranty check, I like the video I received but as for what was actually checked I don't know. I liked how easy it was to book the service online.

Service

Because you do what you say on the box! We come in for something and it is done. No umming and aahing, lovely staff, excellent service.

Service

Locking wheelnut adaptor left on wheel. Fortunately it fell off as I turned into my drive so was able to retrieve it when I noticed it the next day. Poor from any garage let alone BMW

Service

Car serviced and returned on time

Service

Completely painless experience

Service

Have used this particular dealership for the past 3 years after moving locally I find them very helpful and efficient. Progress on any work being carried out or required is advised in a timely manner. Vehicle always ready on time

Service

Small issue with car all sorted same day, what more can you ask for?

Service

Booking in for a service is now via a dreaded call centre. The day after the service was undertaken, a warning light of the dashboard advised that my breakpads were lower. Ten days after the service I get a message saying the AdBlue needed refilling.

Service

My vehicle failed its first MOT late on the day of inspection due to a small bubble on the wall of the tyre (pothole damage). The dealer did not have a real cement tyre in stock, and had not noticed that there were 4 tyres on a replacement wheel set.

Service

I got no feed back or call back after registering poor service in the last survey so i wont complete another

Service

All done in a timely and efficient manner

Service

As previously stated we were extremely satisfied with the service that we received.

Service

The issue on my model, was inspected.

Service

Very efficient service and Phil was excellent with our tyre issue.

Service

Liked the free health check and also my car was very clean when finished with

Service

Took a while to make the booking, was diverted to your backup switchboard who placed a call back which did not happen.

Service

My car purchase was a pleasure and the whole team were attentive and efficient.

Service

As above, service was good, quick efficient and could not fault but a bit like waiting in the dentists waiting room, strange atmosphere ? Also informed that I can't get a BMW approved used vehicle service plan - which I have done via BMW online !

Service

Servicing - generally good, although supply of replacement car while own being serviced not good! Sales - have only ever bought 1 car from Chandlers! Have always had better price and service from other dealers such as Sytner.

Service

see answer to Q2

Service

No issues

Service

An oil change, pollen filter change and MOT took a day and a half!

Service

As above all round good customer service. Clear details about the purchase and no pressure

Service

A good place to wait whilst your service is being carried out

Service

As above. I received prompt and efficiency service.

Service

My wife's car had a brake warning appear. The car was swiftly booked in and brake fluid, pads and discs changed whilst I waited.

Service

Mot completed in time allocated with minimum fuss

Service

Polite & helpful service, very willing to help.

Service

Excellent

Service

After trying to get an fuel valve fault fixed for just over a year with Coopers. I tried BMW Chandlers. I got a call letting me know what it was and that the new part would arrive and fit next day. Picked up a very clean car, running beautifully.

Service

Quick efficient service.

Service

Reason as stated above

Service

Very good

Service

I was really satisfied with you comfortable I was made to feel. I hate visiting garages usually as a woman. Stephen was really helpful and kept me informed

Service

Everyone is always helpful and courteous and go out of their way to resolve issues.

Service

We brought the car back to the dealership and the excuse given was they process 50 - 60 cars a day and only had three cleaners. We were told the bird droppings had probably got on the car between the time we picked it up and driven home. Continue 3.

Service

The Service was dealt with promptly car cleaned and ready on time

Service

After a major service, the 'ad blue' warning came on within two days. The car had not been hoovered inside either, which has always been a pleasant extra before. I would have expected a better service overall.

Service

Good customer service by Graham

Service

When we first arrived no one could find any one from the service department. The person in front of us had been waiting a while. By the time some one was found there were 3 people queuing ..... even though we were the only customers in the show room

Service

Quick and efficient

Service

Staff were polite but there was a sense of being talked down to/dismissed by service desk staff. I can only assume why this may have been. A named member of staff was provided however as names were not on view this made it difficult to approach them.

Service

Again, I've asked for something to be looked at while my car was having its service, and again this wasn't done...(but was told the problem had been fixed) so had to rebook car in again for the problem to be looked at....

Service

my car was given a thoroughly good examination

Service

1st class prompt service

Service

Really simple, quick and easy. Staff was friendly and helpful.

Service

Good end to end experience , ease of booking in, date I wanted, tie I wanted and serviced in time stated , 90 minutes

Service

I have had 2 previous services with chandlers and the experience was not as great as my recent MOT/service. They really impressed me this time and hope this level of care is kept up

Service

Dropped car off and within a couple of hours you'd found the issue and was resolved by lunchtime (ready to collect).

Service

Lawrence Herbert was a pleasure to deal with. Very courteous, went out of his way to accomodate my early start, great communication keeping me well informed. The bill was huge so he did his best to soften the blow

Service

The booking in could have been easer ,the chap had some problems with the computer,perhaps he was new.

Service

Quite a number of service activities completed at one go. May have been chance or wrongly set service light at last service. Expensive service

Service

Service completed in a timely manner but car returned with scratch, SWright@chandlers-bmw.co.uk handling the query, not yet resolved.

Service

I booked my car in with the service manager. I needed a courtesy car, therefore had to wait a couple of weeks for a slot which was fine It was disappointing therefore, that on arriving on my allocated day, no car had been reserved for me.

Service

Good service

Service

Very much as my comments above; these comments apply to all the staff I came into contact with; both by phone and face-to-face.

Service

Did what I asked without quibbling. This has nothing to do with chandlers. But I bought the car 6 months ago approved used and I think the dealer I bought it from could have carried out this £560 service. It has left a bit of a sour taste in my mouth

Service

We were without the car for 2 weeks as a part required to complete the service could not be readily obtained. Unacceptable in the 21st century. This is no reflection on the service staff as they were as frustrated as we were with the delay.

Service

Good staff. We are loyal customers. Danny lives at Pagham, picks our car up on his way into work, has worked very well. He now has to go into work, then go and pick up cars, at a cost to the customer of £15. NOT ON, VERY DISSATISFIED.

Service

After the service was done my car was returned to me without the car being washed and cleaned. Never before has this happened.

Service

Work done free by BMW and car valeted too.

Service

The team upon arrival had a system failure .. they didn't know I was coming in to pick up my car !

Service

Because I was completely satisfied.

Service

Kept me updated

Service

I have now purchased 3 new BMW vehicles from Chandlers and have been a customer for 10 years and have always been looked after and am very satisfied with them.

Sales

Great selection of cars were available to view, showroom was exceptionally neat, tidy and looked very professional. My salesman (Warren) listened to my requirements, then set about finding me exactly the vehicle ( model, trim, colour ) we wanted.

Sales

I am a big fan of BMW's and I like performance cars, I regularly visit the showroom to look at my possible next car and am welcomed by a very friendly team of representatives. I exchange my cars every 2-3 years with low mileage to secure a good deal.

Sales

Chandlers very easy to deal with - very nice atmosphere and very pleasant poeple

Sales

Warren was excellent to deal with

Sales

Helpful anf friendly

Sales

As I have said in previous answers, nothing was too much trouble for all your staff at Rustington. We were completely satisfied with every aspect of the transaction.

Sales

Stuart Adsett at Rustington made this process smooth

Sales

Warren Baker BMW Rustington very professional, took me seriously and ultimate enabled me to negotiate a deal enabling me to remain with BMW given my need to keep costs as low as possible. No hard sell made the purchase completely stress free

Sales

Experience could not have been better