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Job done on time and per estimate
The ease of dropping off and picking the car up again .
COVID restrictions meant normal level of service wasn't possible in terms of refreshments available while waiting or the car being washed as it normally would.
Routine but still quality
Easy access on the morning, staff very helpful and friendly, as usual.
Jade was really helpful in every possible way.
Everything was good except the charges for labour and parts
Usual excellent service and kept me informed throughout.
Professional, friendly and value service
Very happy with customer service
Everything was explained clearly at the outset. The work was carried out as expected and the the staff that dealt with my car were excellent. Very professional.
Car collected and delivered back home
Friendly efficient staff
Did what they said they would do!
I knew what to expect in advance as the booking system gave a cost breakdown for the service and MOT. A damaged tyre needed replacing. This was explained by the service adviser by phone. A very welcome annual roadside assistance has been provided.
Quick and easy process
See above and I was kept informed throughout the day about the service and when the car would be ready.
They fixed the car and at a good price
Overall experience very good and hassle free
Works carried out professionally
Efficient and well organised
The service team at Worthing are very professional & care so much about their customers!!!!!
Quick, easy and very pleasant experience.
Recall work on the steering wheel went smoothly. Again, good communication and quality of workmanship.
The problem I had involved winter/summer tyres and was dealt with by Adam L who was great, he was patient and helpful and had a very nice reassuring manner.
Everything was progressed as expected
Fair and helpful
Car MOT and service completed in quick time
Very friendly service, and no waiting.
All straight forward
The messaging text service is a great way of informing the customer that their vehicle is ready
Very professional, yet friendly service. Great job performed and dealt with timely
Fault came back first time but service dept was quick to get it back in and get me a replacement car
We were informed what needed doing and it was carried out quickly and efficiently.
Simple drop-off, kept informed and easy collection at a time concvenient to me.
Have been dealing with them for over 30 years and ok the odd issue but in general they have been very good
Attention to detail
Graham Larking was very helpful
Kept up to date on progress. As always friendly, helpful staff
Great service with my car collected and delivered back same day. A great benefit of having a senior manager at Chandlers living around the corner from me. Thanks Steve!
Well organised all done on time and thought the video by the technician is a good added feature to the service
As expected/ high level
The service team were helpful and efficient despite the challenging conditions and kept me informed of the work required and when it would be completed.
Very smooth and professional procedure.
Informative, helpful, courteous, safe
Service Team and reception - even in difficult times - operate with a smile (even though you can't always see it!)
Appointment was easy and work undertaken in timely manner. The video check is great.
All issues resolved in fast and efficient manor.
Was well looked after and issue with car fixed promptly along with a free car health check.
Always friendly always helpful and always professional ...
Courteous and efficient
Excellent service from start to finish whilst still adhering go the current government guidelines.
Sean was extremely helpful
very easy to deal with, nothing was a chore felt welcome and valued
Sean Mumford was great and found the exact car we wanted and we are really really pleased with it, we love it. Also Matt in finance was so helpful too, and guided us. Only downfall if any was communication on occasions due to Covid but 10 out of 10.
Easy click and collect was great.
Professional service 100%
Very easy transaction from start to finish, great service.
organised, friendly and professional .
Great sales agent - Stuart Adsett
Despite COVID restrictions it was a smooth process
James Gillham was excellent
Quick, seamless and Covid safe.
The experience was stress free and enjoyable. I was kept informed at every stage from order to delivery.
Nigel was Knowledgeable and helpful.
Having bought many BMWs over the years I was delighted to receive the same excellent service as I have grown accustomed to expect from the local BMW agency, it's a real pleasure to deal with them, so thank you, and keep up the good work.